Tim Hortons — Restaurant in Ashland

I’ve been a regular at this Tim Hortons for about a year now, and while their breakfast wrap is honestly really good, the service has gone from bad to worse.

The first time I had an issue, I ordered my usual breakfast wrap around 8 a.m. and was told they didn’t have any eggs prepared yet and that I’d either have to wait 10 minutes or go somewhere else. I decided to wait, and oddly enough, my food came out just two minutes later. As someone who’s worked in the food industry, I found that strange..shouldn’t prep be done before opening to avoid things like this?

Another time, I stopped by for lunch and was told they didn’t have any thawed chicken, mind you, chicken is in almost every lunch item. Again, it made me wonder, why isn’t anyone prepping for lunch ahead of time?

Most recently, I ordered a breakfast wrap for myself and one for my husband. I asked for the sauce on the side because it had been missing last time. They told him no, that the sauce was already in the wrap. On top of that, there were no hash browns inside because it was “close to 11” and apparently they stop making them before then. Why not prep a few more hash browns to get through the breakfast rush instead of just cutting it off early? Or at least have a substitute like extra egg or meat? Paying $6 for a wrap with one egg and two small pieces of bacon just isn’t worth it.

Honestly, the customer service here is awful. The staff comes across as lazy, dismissive, and downright rude. I’ve given this place more than enough chances, and I’m...

This was the worst experience I have ever had. I will never be returning to this location until some serious changes are made. The facilities and staff are disgusting. The general manager Michelle made our iced capps wrong, so when we asked about it, she rudely told us it’s because they only clean the machine once a week…ew?! They are supposed to be cleaned daily if not more!! So she said they can remake them but they’ll come out the same or she can refund us. So we asked for a refund. I didn’t even get to try mine yet, I wanted to take a sip to se for myself and I said so, and she said NO! And snatched it out of my hands saying we don’t get to drink them—as an employee, she’s not supposed to take drinks back because it’s a sanitary and health risk violation. She snatched it so hard that she spilled it on me and my sister too. We paid via card and we told her that but instead she threw cash at my sister!!

I left crying and shaking. This was absolutely disgusting behavior. I’m visibly Middle Eastern and wear a headscarf, so I think she’s also racist. I caught it on video because I was just so in shock of it all and I started to get scared of her behavior. She kept escalating for no reason when we were being polite and calm about it. At other coffee shops, they nicely remake the drink and apologize if it’s made incorrectly, they don’t dump it on you and throw money at you then kick you out when she was so antagonistic. It did not need to...

Horrible customer service. Today, November 17th, 2023 went to this local Tim “Horrible” Hortons and received absolutely abhorrent service.

1.) Dozen donuts were two donuts short. 2.) Asked for Boston cremes and other specifics in multiple, received 1 Boston crème only. 3.) Ordered 20 TimBits and asked for a majority of Peppermint and received ZERO peppermint timbits. 4.) Attempted to order my dozen donuts with the new Christmas donut, was instructed that I had to buy them separately, so I asked for 4 Christmas cookies and was told there was none.

Icing on the cake here was when I called and asked to speak to a manager. I overheard in the background someone say “you just want me to hang up on him?” As I had waited for the manager. I then called back again and the phone was hung up on instantly, I called back a third time and the same thing happened. The fourth phone call someone answered and asked me to hold when I asked for a manager and hung up on me again.

This location should be turned into a “Rage Room” because it makes you want to bash out every single window on the property when you get home and realize NOTHING of what you ordered is accurate.

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