Sweet Cheats — Restaurant in Atlanta

Haven’t tried the cupcakes yet so I can’t comment on them...but I did just have an awkward experience at the shop. Awkward enough to make me want to write this review.

I called Sweet Cheats ahead of time to confirm they had a variety of cupcakes for a birthday today. While on the phone I was notified the bulk buying savings for a half dozen $23 and a dozen $40.

When I arrived I had planned to only buy a half dozen as it’s a small party, after the gentleman did a wonderful job explaining the varieties, I decided to get a dozen. We went row by row selecting one or two of each and then at the end when I was all set to pay. I heard a woman in the back (maybe the owner), start notifying the gentleman that the two vegan cupcakes in the dozen I selected would need to be billed separate and are not part of the deal.

Apparently the vegan cupcakes are more expensive than regular cupcakes, although there is no signage notifying you of the difference in price and it’s not on their chalk board or online. I told the gentlemen I only wanted a dozen and would be willing to pay the dollar more for each cupcake in the bulk discount of a dozen cupcakes for $40. He told me he could not do that because the boss is making him do it separate and would have to charge me $50 for the dozen with two vegan cupcakes. I explained that was too much and he had insisted that was the only way to buy the vegan cupcakes.

Long story short, I didn’t get the vegan cupcakes because it just seemed like they trying to get extra money out of me. I already went from the half dozen I needed to a full dozen, but I guess that wasn’t enough. Simple fix...add a line item on your chalk board so it’s clear to all customers. Then you won’t have awkward situations with your customers like...

I purchased a brownie and two cupcakes. Reached into the box to munch on the brownie. OMG. In all my 63 years, I have NEVER had a brownie that was ice cold. I was expecting a prepared today room temperature treat but that was not the case. I also purchased two cupcakes and GUESS WHAT - they are cold. I am very confused why these products are cold. I have gone to lots of bakeries in my lifetime and this is the first time I have had this experience. Are the baked good not fresh and being store to prolong their freshness? Even Publix cake slices are at room temperature. I am VERY VERY disappointed.

And the cupcakes are burned on the bottom and dry. They are probably dry because they were refrigerated which can dry out baked goods. I am throwing all of this is the trash. 🤦🏾‍♀️ Suggestion: Items that should be at room temperature make sure they are given to customers at room temperature. If this cannot be done, please inform the customer that the product being sold has been refrigerated. This will allow the customer the ability to decide if they want to continue the transaction. ☹️

In response to owner’s comment: I have two family members who bake for a living. One owns Smooches which is strictly baked goods. In addition, I bake. This was just a suggestions to help your customers make wise decisions. I am use to bakeries that use fresh ingredients: Endulge, Cami Cakes, Southern Sweets, Alon’s Bakery, and Diamond Dust. I still advocate for the consumer to be made aware their goods will be cold. In the bakeries I have listed, I have not purchased a cold baked good I would expect to be freshly baked at room...

Unfortunately, I am having to resort to review forums to get my point across about a recent experience I had with this bakery— Recently ordered a cake for my bridal shower from this bakery & when we cut the cake at home, we realized it was extremely burned. We cut the cake in half to see if the entire cake was inedible or if it was just one area since we saw a thick brown layer (burned) throughout the cake. We have ate at numerous bakeries throughout Atlanta and assumed that our event planner could reach out to the bakery to rectify the situation.

My event planner reached out to the bakery and they responded that the brown area was carmelized and informed us it was not burned, and since we ate half of the cake- they would only offer 6 cupcakes to make amends. The customer is always right and the image we sent was after we sliced it in half- assumptions are never a good choice when in customer service. The cake was NOT EDIBLE. We through the cake away and declined the inattentive offering of cupcakes from the bakery.

This situation could have been easily rectified had they merely taken fault and asked how to make it better. It’s an unfortunate experience and I am sharing to prevent anyone else from dealing with a company who delivers burned cakes to such special events and responds with such a poor attitude.

Do better Sweet Cheats! Fix the attitude and be attentive to...