IT'SUGAR Great Lakes — Restaurant in Auburn Hills

Great candy selection, but horrible customer service, specifically from the cashier working on June 21, 2021 at 4:55PM at this location. We weren't told that gloves were needed for the self-serve candy station. Sure, there are signs that say we need gloves, but the greeter told us we should sanitize our hands before entering the store, so why not also mention we needed gloves then? So as we were getting candy with the provided tongs, the cashier yelled at my 4 year old son and I that we needed to use gloves. We complied, and when we were ready to check out, she made us wait while she looked at a piece of paper for an unusual amount of time. It was not busy in the store at all and she certainly could have helped us before continuing what she was doing. Then she stuck out her hand without saying anything to let us know she wants to serve us. Finally, she didn't say thank you. Very rude, did not feel welcome in the store at all. Very disappointed, I expected more than this treatment...

They have a great selection of candy and sure it's over priced but it's the fun of getting to pick whatever you want like you're a kid again. However I went there and got so excited to see giant coke gummy's that didn't contain gelatin. ( I can't eat gelatin) I didn't believe it to be true so I read the ingredients again and had my boyfriend read them as well. No gelatin so I stocked up and added some to my bag of candy. Unfortunately when I got home I tried one and to my surprise it had gelatin and all of my other candy had now been contaminated and I wasted a lot of money. I'm not happy and advise you to check your ingredient lists are correct for...

This place is a joke! The store was empty! Just the cashier and the "manager," I guess. They were talking for a really long time! I was there in line, waiting for them to even notice my presence. They did not pay attention that I was there waiting, but they did notice my 4-year-old trying to get a candy, she not even touched it! The manager threw the candy to the garbage How pathetic!...