BigFoot Java — Restaurant in Auburn

I’ve been a loyal Big Foot Java customer for over 15 years, but I’m done. The biggest issue is how unbelievably slow they are. On both 9/20 and 9/21 I sat in line for 30 minutes just to get a drink. No coffee stand should take that long—especially when Good Vibes Espresso right next door is fast, friendly, and actually values customers’ time.

To make it worse, they run promos they don’t honor. On 9/20, they emailed a $5 Red Bull (one day only) and a free 16oz drink good through 9/21. When I went that day, the barista asked if I wanted to use my free drink. I said no, I’d save it for tomorrow since 9/20 was supposedly the only day for the $5 Red Bull. She said “ok.”

But on 9/21, after another 30 minutes wasted in line, they told me I couldn’t use my free drink on a Red Bull because it was a 24oz, not a 16oz — which makes no sense since the promo itself said FREE 16oz drink and they’ve always made my Red Bull in a 16oz with light ice before. Instead of honoring the promo (and what their barista told me the day before), they refused and then tried to sell me the same Red Bull for “$5 and change” — the exact deal they claimed was one day only. That’s inconsistent, misleading, and insulting to customers who already waste so much time in line.

Big Foot Java has become slow, scammy, and careless. They’re clearly only throwing out promos to compete with Good Vibes Espresso next door, but the difference is obvious: Good Vibes is fast, consistent, and welcoming, while Big Foot drags you through endless lines and then makes excuses. After visiting this stand for over 10 years, I...

Went to the Auburn A Street Location at 8:30 pm on 12/03/19 and was charged more than I usually am for a 24oz iced americano. The barista Jackie charged my card after the fact I stopped and asked her why I was being charged so much for my americano when it wasn’t usually that price. I came literally 2 days ago and was charged $1+ less. I told her I didn’t want the drink anymore and I wanted a refund and she said she couldn’t refund me and I had to take the product. She then called her manager and the manager I think her name was Katie was half asleep and refused to give me a refund after the employees had told me I could come between 4am and 10am to get my refund for the drinks tomorrow. So I left with a drink that didn’t even taste remotely close to what I usually get because all the ice had melted by the time I left but also was charged 5.30 plus tax for 4 shots of coffee watered down and warm that didn’t even look or taste like an americano. The only person who was nice during this whole incident was Anya, she was very understanding and kept her cool. Jackie on the other hand had a nasty disposition and didn’t not communicate friendly or in a reasonable tone when talking to me she needs to be trained on what customer service is and taught how to remake her drinks. She had an attitude and makes me want to never return to that location. I recently moved to the area and to be treated like that and have fluctuating prices every visit...

I used to love coming here for my coffee. The girl who used to work there at night was fast and friendly.

The reason I give it one star now is the service. On two occasions I have went here and was completely ignored. The first time I sat there in the drive thru for 25 minutes waiting to order a coffee. There was only 2 cars here. The lady saw me and instead of helping me when I was next a truck pulled up and went to the window as a walk up and she helped them before me. I was there first. At this point I was going to be late for work so I left. I decided to give it one more try and the same exact thing happened. No more. I will just start going to Java Junction. Cheaper and...