MOD Pizza — Restaurant in Auburn

Very disappointed with service. My wife and I walked in today at 2:45 to an almost completely empty restaurant and found two workers standing around goofing off. As we approached the counter to order, one of the workers came over but instead of asking what we wanted to order, he informed us the he would be "Right with us". He then proceeded to start making three separate online orders. My wife and I looked at each other in disbelief. He was younger, so we gave him some grace and I looked over at whom seem to be the manager for assistance. At this time he started walking towards us with his hands full of freshly cleaned utensils that he was restocking the station with. He informed us that they would be "Right with us" as well. We patiently waited for him to finish restocking the station but once he completed he simply walked away back towards the cash register. At this point we had been awkwardly standing there ready to order for over 5 min (they wouldn't make eye contact with us and barely spoke to us) and the first Mod employee wasn't even finished making the first pizza yet. I don't mind waiting my turn, but those online orders didn't seem to be high priority when we first walked in on them goofing off, but as soon as we try to place an order we had to wait until they were finished making them first. Noticing that his coworker was busy making the three online orders I don't understand why the second Mod employee didn't offer to take our order and help out the situation? You have customers in your store standing right in front of you, and this is how they are treated by the Mod employees. At this point my wife and I let them know that we were leaving and it was not necessary for them to take our order. Fortunately there are a lot of other eating options in Auburn California and I don't think we will be frequenting this establishment...

Tonight (6/13/2024) we had a less than pleasant experience while getting dinner... The pizza was delicious, as always but the service definitely leaves something to be desired. Admittedly, we did come in at 8:35pm which is nearing closing time, but we were met with a bad attitude and the employee acting obviously annoyed and slamming things around like a toddler throwing a tantrum. We were going to order our pizzas as take out anyway, but the blonde-haired employee told us in a rude tone “I’m just going to put these in boxes since we close in 10 minutes.” (Mind you, we came in at around 8:35). The 20 minutes we were in the restaurant, this same employee was slamming things around and being completely disrespectful to each customer that came in after us (making her displeasure known to all). While tonight’s visit won’t deter us from visiting MOD in the future, it was very disheartening to have been...

Overall the pizza tastes good nothing wrong there, the issue lies with the customer service it wasn’t rude but it was not professional, asking someone if they want they’re receipt should not take two minutes of back and forth talking with a customer saying they don’t want it. The pizza tasted good but the toppings were not proportioned the way they should have been, my dough was also not rolled out to the proper size the mod size should have been, I work at a pizza place that definitely has lower expectations than a mod pizza chain and would have expected more professionalisim for somthing that simple, the simple way to put it is I was there longer than I needed to be especially considering the fact I as a customer was trying to make my order quick considering they were 20 min from closing but the employee obviously did not take his time nor mine into consideration. Just...