Applebee's Grill + Bar

Applebees is usually ok for a quick meal. But this visit was really bad and I'll have to think twice about going back. We waited 40 minutes for a table for our party of 6, it was a Saturday night so this was reasonable. In just a few moments a very nice service greeted us and took our drink order but then disappeared for over 20 minutes! She finally came back and asked if we were ready to order, we said yes and gave our orders and I asked what happened to our drinks, she looked shocked and said I forgot and apologized and came right back with them. We all ordered the same thing, a unlimited riblet, shrimp and chicken special but with different sauces. My meal came out cold in 15 minutes, no one else received anything. Then in about 2 minutes she came with a second (unrequested but welcome) 2nd helping for only me! Ok, it was a bit amusing but awkward so we asked what was happening with the others meals. She said she didn't know but would check. She left and came back with one other cold meal and said this isn't for you guys but I grabbed it cause it is the same as you ordered. She said she didn't know what to do because somehow our orders were mixed up and she couldn't get the food. She asked if we wanted manager, of course we said yes. The manager apologized and asked what was ordered and said he'd be right back. He came back really fast but none of the food was even warm. He felt it and apologized and said he would have it all remade. We had been seated for 90 minutes and the cook and the manager brought out hot food. Since it was unlimited, 4 of our group requested a second helping, they were all given cold food again so we gave up. None of the food was very good, it was just ok. I think because of the unlimited special they had a lot of the food included in the special pre-cooked and just added the various sauces. The manager took $30 off the bill as compensation, which was nice, but it just wasn't worth the trouble to dine there.