FLOWERS ON BROAD — Local services in Augusta

When I first met Brent to plan my son and daughter in law's wedding in August 2020, I was full of promise and excitement that what we had discussed and agreed on in terms of volume and price would make a beautiful statement. I had lots of questions, and I followed up many, many times to ensure what I ordered was what we were getting. When I arrived at the venue, I burst into tears. Nothing was as I had ordered. I specifically was promised 2 types of pink roses and two types of white roses. The person arranging the flowers was someone I had never met. He was not professional and acted as if I had no reason to be upset. It was the biggest let-down. He immediately called Brent, who I spoke to directly and he promised to "fix" it. That consisted of sending over several pink roses, shoving them in the table decorations and that was it. The swags on the arch were just blue and white with greenery so it seemed that nothing matched or was well-thought out. Of note, the blue hydrangeas we asked for were not the size I had anticipated and there were so few in the arrangements, you had to dig to find them. Very disappointing to say the least. To their credit, they did refund me a portion of what I paid which was appreciated. Over the next few months, I ordered a few arrangements, all of which seemed to work out well in terms of price and value. Ordering was easy enough and the ladies on the phone were nice. My father passed away two weeks ago, so my sisters and mother agreed to call Flowers on Broad. He had a flag-draped casket, so we ordered a combination that was described as a stand up spray, along with a wreath type arrangement, consisting of red roses, while lilies, and blue hydrangeas. The stand was to be one that the arrangement could be removed and laid over the grave. As the family arrived with 20 minutes remaining til friends were to visit, the flowers had not yet been delivered. I immediately called and the lady answering the phone, who is normally very nice spoke to me as if I were a child. I felt chastised and berated that I had the nerve to question the issue as she explained the delivery was on the way. When the flowers arrived, me, my sisters and my mother were once again - let down, disappointed and just overall hurt. There were 2 dozen red roses in the spray and another dozen in the "wreath" that wasn't a wreath at all, but a vase arrangement. There were maybe 3 or 4 lilies and a couple of hydrangeas that were barely blue and rather small. For $700, we received what we thought was a rather skimpy, thrown together type of spray. The ribbon that we requested to be red was an orange type color, which didn't match at all. For my Father's funeral. To make matters worse, the spray couldn't be removed as promised, so we had to just lay the stand down on the ground, on top of the grave. We all felt what we bought to give him wasn't good enough and certainly wasn't what we had expected to get. Two days later, as we also had to attend my ex-mother in law's funeral, the family there told us how pleased they were with the spray they ordered from FOB and rightly so. The flowers were bountiful, full, mounded on the spray beautifully. I don't know if our bad luck with Flowers on Broad is the result of poor communication, not being clear enough, or that they were just having a high volume of work to do, but I can say with fair certainty that Flowers on Broad will never have another opportunity to let my family down for anything ever again. In comparison, the flowers and arrangements my Father received from Martina's were absolutely gorgeous, we ordered my ex mother in law a spray from them that was well priced, bountiful and with a various assortment of flowers, and the perfect color ribbon, just as I had described and hoped for. My business will have to go there from...

In response to the review left by M. Hatfield Hutter

Mrs. Hutter...While we appreciate the opportunity to work with you on your wedding, we want to take this opportunity to clarify this situation with our faithful and future customers.This is not at all how we do business at Flowers on Broad. We do understand the difficulty of this day for you. However, per your contract that was signed and accepted by you, the balance was due 30 days prior to your wedding date. You were contacted 3 weeks for the remaining balance. We had no way of knowing of your mothers passing on that particular day. Once we were notified, you personally were not contacted again and all correspondence went through your Matron of Honor. As to your wedding day, our Design Team delivered and set up according to your specifications with Brent. Your wedding planner was not on site and had sent a stand-in (Angie). Angie stated to my team, "I don't know anything about why I am here." My team finished and Angie nor your wedding planner were not anywhere to be found. There was a gentleman in a military uniform and his girlfriend that had been talking with my team. You have since informed us that this was a family member. Because neither the planner nor the stand-in could be found, my designer discussed with your family member where they were leaving the boutonnieres, corsages and etc. He stated he would relay this information. My team finished up and returned to the shop. We are ALWAYS available to our brides on their wedding day to ensure that unforeseen problems do not occur. At no time at all on your wedding day were we contacted by you, your wedding planner, Matron of Honor or anyone else from you wedding to ask or notify us of any problems or missing flowers. In our conversation earlier today, I personally offered my condolences a minimum of 5 times but you chose to ignore and took the sarcastic route. We sincerely offer our condolences on your loss. At Flowers on Broad we understand the importance of family. While we hate that you were dissatisfied with our service, please know that everything we did that day was to insure your special day was just that, and the lack of communication was on your part, not ours as we were able to maintain communication with your wedding planner when she was available. Thank you for using...

I recently had the pleasure of working with flowers on broad for my wedding, and I can't express enough how impressed I am with the service we received . From the initial consultation to the final arrangements, every step of the process was flawless.

They not only listened attentively to my vision (that was barely a vision 😊) but also offered insightful suggestions that helped me immensely considering I’m the most indecisive person on earth. Their expertise and creativity truly shone through in every bouquet, centerpiece, and floral accent.

On the big day, I was blown away by the stunning arrangements that adorned the venue. Each bloom was fresh, vibrant, and expertly arranged, creating an enchanting atmosphere that truly encompassed the aesthetic I was trying to achieve but didn’t know how to explain.

Besides how wonderful the flowers turned out, I truly appreciated the way they run their business. At the consultation, Brent gave suggestions at every chance on how I could save money for example using a different flower in the bridesmaids bouquets that looked almost identical to my bouquet but it saved me 75 dollars on each one. He could have more easily never shared that information with me saving him the time and increasing his profit but he helped every way he could. Also I had no clue what any flower looked like and he pulled everything he talked about up on the computer for me to see. At the end when I was making my final payment, he informed me that I was overcharged for something and refunded me. They also at the very last minute were able to add rose petals for flower toss because at the last minute the venue informed me sparklers wouldn’t be allowed. Thanks to my planners (Rohdy events) and flowers on broad, this experience that I thought would for sure overwhelm me was so easy and seamless. Also Brent gave my daughter some chocolate she had been eyeing while we were in the store 🥰 so personable and so friendly And extremely extremely patient even when you have no idea what you want and no clue or knowledge of flowers 🌸 CANT RECOMMEND ENOUGH. I usually don’t post personal pictures online but I had to share because I can’t describe how beautiful, elegant, and timeless they made my...