Being an Augusta native, born, raised and graduated. I’ve visited Whiskey Bar quite often for years, and literally have NEVER had an bad experience. Until today; I went into Whiskey Bar to order a “To-Go” burger, Whiskey Burger with Fries and Buffalo Dip, my usual minus the wings; so I was set; but after about 5 or so minutes I decided to have a cocktail while I waited for my food. The outside attendants told me I couldn’t order just a drink to my table outside, but I could order at the bar, which was fine. After ordering my drink, my food was brought out. Whiskey Burger, with Fries and Buffalo Dip. However, when I opened the box my fries were cold. Didn’t really find it that big of deal, because I was still there and “hey they’re just fries” so I asked for a manager Jessie Reynolds. I explained to Jessie the situation. To which I was responded to with blatant racism. Jessie went on to tell me several scenarios that my food had been sitting at the bar for over 15 minutes, that she was told from the waitress that my food was brought to me on time. That I could have left and thrown them in the air fryer and wasn’t satisfied. Which were all lies. I hadn’t even sat at the bar for 15 minutes, my drink that I ordered had literally just came, I also went and spoke with the waitress and asked had my food been sitting in the window, to she replied “yes it had been sitting there before I brought it to you”. I then went an got the “waitress” who brought my food and asked in from of Jessie, however, she did not want to hear what the waitress had to say, this back and forth on replacing the fries went on for several minutes, from ticket times, to rolling the cameras back to see when my food was actually brought out from that to I asked Jessie could she contact her boss or someone higher than her, so this issue of replacing my cold fries could be sorted out. Jessie walked away several times while speaking to her, I figured she was calling her boss, I finally went back to her, as she never came back to me, and asked did she contact her boss, she lied first and said yes I did, and when I asked well, what did he say, she replied, “no actually I didn’t , Im the one in charge tonight” and with a huff she stated “fine if you want fries I’ll just pay for them” but at this point my burger was cold, dip was cold and I still hadn’t touched my drink. To which everything was already paid for because it was a “ToGo Order” so finally, fed up I just asked for my money back, because the whole situation was ridiculous. Jessie refused to give me my money back after I explained I was completely unsatisfied with the service and treatment I had received. She stated that “just cause someone doesn’t like something doesn’t entitle them to their money back” again going back and forth with Jessie, I explained I had not left the business and if I had sat down as a dine-in customer, and was upset with my food something would have been done about it and or my money back, she replied “no, thats not true” overwhelmed and completely sadden from the situation and treatment. I explained to Jessie that this treatment was unfair and I would not be taking the food with me, I left the food at the bar and I just simply asked for the franchise owners name and phone number because they too are Augusta natives and Jessie replied “they work tomorrow” so as I left I asked one of the waitress what was the owners name she stated Morrisons. I have called several times to speak with Mr. Morrison and have left my name and number several times to which I have not received an reply. I haven’t been back to Whiskey Bar since this incident, and I actually really loved going there however I cant spend my hard earned money where Im not respected and receive treatment felt based off my skin color or appearance. Hopefully this review helps bring light to whats going on.