Domino's Pizza — Restaurant in Aurora Township

Usually, I tend to have a decent experience with a glitch every now and then. Shoot, I even tip well. This was not one of the decent experiences. I ordered a pizzas for myself, my staff, and clients and after I waited for about 1hr 15 min to find out when the pizza would be delivered because we would be leaving the premises, I was told that it would take another 20 to 45 min for my delivery. I love work but not that much to stay for pizza that would be delivered up to 30 min after hours and everyone would have left. When I questioned about said delivery the young man refused to give me his name after I asked. I wanted to reason with this young man and he continued to go in circles with me about if I still wanted it, which was after I explained the office would be closed. After asking him for what seemed like 10 min, very politely I might add after being gaslit about being loud and angry (mind you I have a mental health therapy practice), which I was talking quietly from embarrassment because I didn't deliver to people I told in advance not to eat that night. If I could rate "0.1" experience, I would. That "zero point one" would be for the apology for his snapping because he was clearly overwhelmed while he was on the phone, his refusal to give me his name after 10 min of asking, and his lack of critical thinking, which would was, "by the time the pizza would be delivered everyone would of went home," which I told him calmly 5 times before he could recognize a refund would of been in my best interest. Didn't offer any solution or compensation for my time and especially my energy in...

Worst place ever I called and let them know what I wanted they said ok it shall be there in 45 mins 1 hr past so I call to check the status of delivery and first they ask me all my info and I gave it to them and then they put me on hold 15 mins just to come back on the line and say sorry we can't find your ticket number we are having issues with our system would you like to place your request at this time after I already sat and waited for 1 hr and 1/2 no apology or nothing, just if you like, we can place the order for you now and it's not the first time it happened very disappointed I had guest over and no food 😡 This is the 4th time I have had issues with this place and it is so upsetting. The first time they sent me my food to my job when I was really specific about the address and for them to go to my house and then when I called they lied to me and told me that the driver had just left the location with my food and that was a lie when the driver got there I asked him and he had told me that they had sent him to the wrong address and then I called and spoke to the manager because when he got to our place the food was already cold and then after that when I spoke to the manager she was very rude very unprofessional made it sound like I was lying and just no courteous customer service what so ever and she was management because I did ask to speak to the manager. I guess we will be going else where some other business will...

It’s absolutely amazing how how bad this lotion is! I made the mistake of giving them a second chance. I got someone else’s order all together then they are completely nonchalant like it’s just ok. The “gms” are incompetent as all hell. And when you get upset that they completely mess up your order and refuse to give any credits for it then they call you crazy. They will mess up your order every time good luck!

I order here every week $70 or more worth of food then tips on top of that for the drivers. There’s usually something wrong with at least one item. I let that go because they are one of the few places with gluten free crust so I can actually eat it. The messed up an online order really bad so I called to let them know. I was informed that I had credits for 2 of the pizzas under my number. When I call to redeem them they don’t exist. So needless to say I will no longer be ordering from here. Way to dominos world class...