Biscuits + Groovy — Restaurant in Austin

I’ve been at Biscuits + Groovy fan for a very long time! I was so happy to see that they have an adaptable all vegan menu. We ordered from the Barton Springs location on 5/22 and the biscuits were delicious.

However, the ordering system was completely inefficient and definitely brought down the overall experience. We ordered online for pick up at 11:05 am. I called to confirm my order and they said it was good to go! I arrived at 11:10 am and there were probably 15 people in line. I asked if I had to wait in line for a pick up order and they said yes. We ended up waiting in line for 25 minutes just to get our pick up order... Many of the people in line were having the same problem.

I’ve been in the service in the service industry for a while, so I understand the demand, but I think if they could have people pay online it could streamline the wait time. I would have loved to pick up my order from the back door on time. I hope there’s someway they can separate to-go pickups from ordering in person so we don’t have to wait half an our on a schedule to-go...

I was so excited to try this place and went to pick up for me and some coworkers. Unfortunately, from the get go, it was a nasty experience. The older woman who works inside the truck is so incredibly rude. They didn’t come to the window until I rang the bell and then the woman gave me a long story about how they just painted the parking lot lines. My car was over one of the lines (because their parking lot is bad and the lines don’t make sense for how you need to pull into their lot.) I was going to give my order and then move my car, but she refused to take my order until I moved my car. Her attitude was disgusting. I don’t even care about the quality of food when the quality of service is so bad. You never know what people are going through. I just lost my dad last month and this was one of his favorite places in Austin. This was my first time here and wanting to feel close to my dad and it was soiled instantly. I’ll do better to park exactly in the lines. You do better checking your attitude and how you...

After reading the highly rated reviews, my first visit to this truck was highly anticipated; however, it turned out very poorly. Placed my order online for the regular biscuits and groovy and an order of the vegan MC Hammer at 10:46 AM on a Sunday. The receipt for the to-go order online said that it would be ready at 11:08 AM. Arrived at 11:12 AM - waited in line for approximately 10 minutes with only 2 people in front of me. Finally arrive at the front and my order is STILL NOT READY. They say it'll only be 10 more minutes - fine. We've already paid with tip - regrettable decision, to say the least. Finally get our food at 11:30 AM ish. The biscuits and groovy had very little gravy, especially for 3 biscuits. The vegan MC Hammer was extremely tasteless and dry. The vegan "sausage" was nothing that I've ever had before and wouldn't recommend to anyone. Overall, don't waste your time if you're vegan - just support Unity Vegan Kitchen in the same...