Had a several custom boards done they always take way longer than quotes the last took 6 months vs the 2 months they quoted. When the board got damaged they took it to do a repair. Been 2 years since I dropped it off and still can’t get a return text or status. I’ve bought 7 boards from them in total, won’t be doing business with them ever again. Shame on me, should have supported a brand that cares about people who supported them even when they were Waterloo. Oh well, they got my cash… clearly they don’t care. When you did deeper, they have a track record of promising things they don’t follow through on… just look do an internet search and look at how they treat their...
Read moreWorst customer service I’ve ever experienced. Submitted a return bc I didn’t like the hat, sent the product back and never got a refund. I’ve tried emails and phone calls but I’ve never been contacted back. No product and no refund. Terrible. I will tell everyone to never...
Read moreAlec was such a good guy to chat with. Picked up a shirt and checked out some of the carbon technology they’re experimenting with for boards. Alec has been shaping for a long time and gave me some good tips for my next Central America surf...
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