Pappadeaux Seafood Kitchen — Restaurant in Austin

We have patronized this restaurant twice in the past two weeks. The first visit was at 7pm on Saturday 6/14, and it was a nightmare to find parking. We found a spot and was only late for our reservation by a few minutes.

We were seated at a table by the kitchen, which actually worked in our favor. The service was as the best I have experienced in my life. Refills of everything happened frequently and before we could ask. The food was cooked well, and the portions were huge. Getting an appetizer, house salad and a main dish left us stuffed. The desserts looked wonderful, but there was no way we could eat more. We left a 25% tip, sadly learning that Pappadeaux uses tip pooling, meaning the server did not get the full tip he deserved. He even gave us full size soft drinks to go at the end. Five stars for this visit.

The second visit was on Tuesday 6/17 at 8pm. Plenty of parking, but the restaurant closes at 9pm. Spoiler, the staff does shut down everything at 9pm and actively push patrons out the door.

The server was very snarky, did not bring any refills until we pounced him, and the biggest problem was that we were seated in a corner booth by the front door, as far as possible from the kitchen. We were basically ignored, regardless of the fact that our reservation stated that our party of three were celebrating.

The food was overcooked and barely edible, and arrived at the table late and luke-warm just before closing. The waiter had a listening problem, screwing up our orders repeatedly He offered no dessert, no take home drinks, and actively started clearing cracker containers and other items from the table as we sat there, as if he thought we would steal them.

Needless to say, I wrote considerable feedback on the bill, including the fact he should have to pay us for the 25 minutes we waited for the bill. This server was the worst waiter I experienced in 42 years of world travel, and he received zero tip on a $243 bill.

I will pursue the manager to discuss the experience, considering the contrast with the first visit. 0 stars for this visit, averaging the two for an overall 3 star rating.

If you visit the restaurant, go early (perhaps 6pm) on a Friday-Sunday event. Service likely will be better, and plan on sending food back to the kitchen fo immediate remake if it is not perfect. This restaurant is too expensive at a rate of $75-100 per person to...

I have been to several locations up north, but never one in the south, so I was excited to be there. Walking in Pappadeaux #03 6319 I-35 N in Austin, Texas on 9/2/2923 we were immediately seated which was great. Our waiter Kenneth M did voices to entertain us when we were seated. A little unorthodox but not really annoying, although he did that all night when he came around. Then after that, it seem to go downhill. It took the waiter forever to come back even with just water which he put on the table and walked away barely answering us regarding he lemons he forgot. It took forever for our orders to be taken, because Kenneth M was preoccupied with the table, next to us. He eventually sent someone to help him yet that took time. Once our food was there, he did come over eventually to ask if the food was satisfying. The food itself was a large portion so I decided to get a to go box because it was so much. While we were talking with each other a roach was crawling on the box. All I can think about was the food I have already consumed, and it made me nauseous. Although the roach was on the outside of the to go box, I could not stop thinking about where it came from? Who handled it and didn’t see it? Was in crawling all in the container? When we called the waiter over, so he could see it because I am not in the position of killing roaches, in restaurants I’m paying to eat at all he does is pick up the container, take it off to the side where we can still see what he’s doing and switches the food over to a white foam container out of the clear top black bottom container. I told him I did not want the food at all anymore. When he dropped the bill that’s when he apologize for taking so long, and that he was just so busy throughout the evening. Needless to say, I cannot get past the fact that there was a roach on my container , near my food and possibly in my food that someone else had to point out. It made me nauseous and it made me think about what else is going on in the kitchen area. I was not satisfied, and I will not be going to another one in Austin Texas of probably anywhere for quite some time, if ever again. Which is sad because I really used to like this restaurant atmosphere and food up north. If I’ll be honest. I expected more from a restaurant of...

Pappadeaux Seafood Kitchen (024 Austin)

Our experience at Pappadeaux Seafood Kitchen was truly exceptional, thanks in large part to the outstanding service provided by Manager Jasmin. She went above and beyond to make our celebration special, taking the time to personally accommodate our family and ensure everything was perfect for my loved one’s 82nd birthday. Her warmth, attentiveness, and genuine kindness created a memorable atmosphere that made us feel truly valued.

Jasmin’s personal touch and dedication to customer care made a significant difference in our dining experience. It’s rare to encounter such exemplary management, and her efforts truly helped us create lasting memories during this special occasion. Her attentiveness and professionalism made our family feel celebrated and appreciated.

Our server, Jacqueline, also played a crucial role in making our visit enjoyable. She was fantastic—ensuring our food orders were accurate and paying close attention to our needs throughout the meal. Jacqueline’s attention to detail and friendly demeanor made us feel welcomed and cared for, which enhanced our overall experience.

The food itself was absolutely tasteful—fresh, flavorful, and beautifully presented. The culinary team clearly takes pride in their offerings, and it showed in every dish we enjoyed. The combination of delicious food and attentive service created a warm and inviting atmosphere, making our family gathering truly special.

Thanks to Jasmin and Jacqueline’s exceptional efforts, we left with wonderful memories of celebrating a milestone birthday. Their professionalism and kindness made our occasion unforgettable. If you’re looking for a place that offers delicious food along with outstanding service for your special events, Pappadeaux Austin is definitely the place to go.

We are incredibly grateful for the experience and want to sincerely thank Jasmin and Jacqueline for their dedication. They truly made our family gathering a beautiful and memorable celebration, and we look forward to...