Burlington — Local services in Austin

One couple buying several pieces of clothing, they were already at the one and only cashier before I got to the line. Upon arriving at the checkout area, I observed a single cashier, and the queue quickly grew. I was next in line and waited approximately 10 minutes for the preceding transaction to be completed, during which a manager was called but did not take action to expedite the line or assist other waiting customers.

When it was my turn to check out with two items, one was missing a price tag. I informed the cashier that identical items were available on a nearby shelf, suggesting she or another employee could quickly verify the price. The cashier instead requested that I retrieve the price myself. I declined this request, as this is a staff responsibility. I stated the price was $19.99, based on the shelf display.

The cashier then attempted to override the system and enter a pre-tax price of $21.00, incorrectly asserting that the final cost would be the same after tax was applied to the $19.99 price. This is mathematically incorrect, as applying tax to a higher base price of $21.00 results in a greater total than applying tax to $19.99.

This attempt to knowingly charge a price higher than the one displayed is not only poor customer service but also raises legal concerns. In many jurisdictions, such actions can be considered a deceptive trade practice under consumer protection laws. State and federal regulations, often enforced by bodies like the Federal Trade Commission (FTC), require price accuracy. Intentionally charging more than the advertised or shelf price can lead to legal ramifications for a business, including fines and other penalties.

The manager was called a second time but again appeared indifferent to the situation. The cashier then spent an additional 10 minutes locating another employee to verify the price, a task that would have taken less than one minute for her to complete herself. Eventually, the price was confirmed to be $19.99 as I had stated.

In total, a simple two-item transaction took over 20 minutes to complete. The core issue, a $1.01 price discrepancy, occupied two employees for ten minutes. Asssuming they are gettin paid $13/hr each, that's 13/hr * 2 workers / 60 minutes in 1 hr * 10 minutes = $4.33 in lost worker productivity, over $1 price disagreement. That's not even counting what little benefit the workers are getting on top of it. This reflects a significant breakdown in operational procedure and represents a notable loss of productivity that far exceeds the monetary value of the disagreement.

Such experiences severely undermine customer confidence and loyalty. This incident highlights critical areas for improvement in staff training, operational efficiency, and adherence to fair pricing regulations.

This is why physical retail stores are failing, and they...

Hello Everyone, I hope you all are having a good day. As I Continue To Age I am seeing & hearing things That Just Make Me Really Question What Is Happening To Society. 👈🏾

I actually love shopping at Burlington, Ross, Marshall etc....it makes sense. However...I am Perplexed & Disgusted that: 3 times I have taken it upon myself to pick up the pillows at Marshall's & Mens Shoes at Burlington 2 times because: Who The Hell Do People Think They Are? 🤔Destroying these isles & leaving your freaking mess For Me, & Other Shoppers To See, or in my case...pick up.

Each of Us Owe The Other A level Of Basic Respect. PERIOD!!! YOU ALL KNOW WHO YOU ARE & ITS PEOPLE FROM ALL RACES, EDUCATION, WEALTH ETC. The workers at these places we all go to have a basic job.... Show A Little Respect & don't make their job more difficult. If you are entitle, or raising little pigs...either is true. You are not above (your own self, & pigs don't shop, or eat in restaurants, or buy & play with toys. 😳🤔😡

STOP THIS! Pick up your own freaking mess & take care of your own children's mess as well! For those of Us Who Believe In God: He Or She....whatever....Is Watching. I believe in GOD. FOR THOSE WHO DON'T BELIEVE; I hope your beliefs are to do unto others, as you want them to do To You!

I will start taking pics & so should everyone else. I Love My Parents Who Have Been Gone For (almost 2 Decades) 🛐 & I wish me & my siblings were stupid enough to make a mess & leave it!!! We Were Raised Better!!!

Thank You Mom &...

I had a very disappointing experience with an employee named Daniela. From the start, she came across as rude and unhelpful. I asked to use the restroom, and she told me it was closed. Later, another associate willingly opened it for me with no issue—clearly showing that Daniela had lied.

When I later asked another associate (someone I actually felt comfortable talking to) for the corporate phone number, Daniela suddenly inserted herself again, very rudely, and began speaking to me in Spanish. When I explained I didn’t speak Spanish, she replied, “I speak English,” but continued to act extremely unprofessional. She even put her finger in my face to “wait” and called another associate in Spanish instead of simply letting me get the information I needed from the lady I was already speaking with who clearly spoke English and could have verified the number without all that unnecessary back and forth. Thankfully, the other associate was kind and helped me right away.

It’s unacceptable to be lied to about something as simple as a restroom, and even worse to be treated with such disrespect when I came in as a paying customer. This experience left me feeling uncomfortable and unwelcome. Daniela should not be working in customer service if this is how she treats...