Shake Smart — Restaurant in Austin

Shake Smart is a nice little on-campus location for healthy drinks -- which definitely makes sense when you realize it's right near exercise locations on the UT campus.

A few friends and I ended up finding Shake Smart and taking a Lyft to it because we were looking for some good milkshakes & smoothies and Shake Smart is reviewed so well! Well... I'll say the drinks at Shake Smart are generally good, but you need to be calibrated for what they are -- their shelves are stocked with protein since most of the drinks are protein compatible. That in and of itself is fine, but even the shakes without protein aren't really normal shakes, so much as protein shakes with the protein removed (aka you still get that slightly odd aftertaste even without the protein).

Overall the staff is nice and it's quick to get a shake or smoothie here -- just make sure you come in with the expectation that you want a...

I normally never write bad reviews because everyone is human and everyone makes mistakes, but this is ridiculous. My roommate is deathly allergic to peanuts and she asked for almond butter in her acai bowl instead of peanut butter. Even when she got her bowl, she confirmed with the employee that it was almond butter and not peanut butter, and the employee said that it was. However, it was in fact peanut butter, and I just spent the last three hours holding her hair back as she violently threw up. Simple mistakes are understandable, but as a worker in the food industry, it's your responsibility to be aware of common allergens and take measures to ensure the safety and sanitation of your food. If even when presented with the explicit opportunity to correct your inadvertent error you do not rectify it, I don't know what else to say other than that you may be unfit for the...

For almost $8.00 a shake, I expected to be given halfway decent customer service. I placed an order at the kiosk to have a better look at which shake I wanted to select before going to pay for it at the register. The two young ladies behind the counter never even glanced in my direction, I was simply trying to pay for the order I had already placed beforehand. Never gave me a quick "one moment please" or even an acknowledgement of my presence. I left without purchasing anything. This is not the first time this has happened to me at this location. Very disappointed in this lackluster...