Thai Kitchen Restaurant — Restaurant in Austin

This was the only restaurant open on Christmas Day, which I definitely appreciate and thank them for. However in terms of customer service, I had a very bad experience. I had ordered pick up via Uber eats. I went in the restaurant to pick it up when I got a notification that my food was ready for pick up. I went in and continued to wait over the next 15 mins at the front, with no one informing me what’s the situation or even asking about my pick up. Their staff kept seeing me waiting there (and there were some other people as well), but no courtesy at all to ask why are we waiting OR do we have anything as pick up. No body seemed bothered. Finally one of them came in and asked what was the name on the order which I provided him and showed him the order on my phone too. But they seemed to still be confused about something and my pick up was not been given to me for long- again no courtesy to inform whatsoever what’s taking that long. Finally he got a bag with food and placed it in front of me. That’s it! I asked him to confirm if that’s my order or not- because from his side- there was absolutely no communication/ expression. He said yes it’s my order. I requested him, if we can get a couple paper plates /spoons which I had requested in my online order too. His exact response was ‘No paper plates or spoons. We don’t have them. Not for pick up’. Then he himself says ‘ you must be having them at home’. Since I was not staying at home and was visiting Austin, I told him I’m not at home and hence was requesting those. Then he had a smirk on his face and said ‘we have some other utensils’ and laughed. I just walked out of the restaurant with my order without responding to him or showing any reaction. If this is how they speak to their customers- I don’t know if most would want to come back. Nothing wrong about the food- but I would not come back here because of my experience today and the rude behavior displayed by the guy at this restaurant. I will rather be comfortable paying extra but going to another place where they show some respect towards their customers and know how to...

I think this restaurant came under new ownership within the past 9 months or so, so it might explain some negative changes. I ordered the mild yellow curry that I’ve been ordering there for nearly 2 years and I always get the same dish: the yellow curry with chicken, not spicy. Today I got this dish, and it was green and spicy. Same dish otherwise, but it’s not a question that this was completely green and spicier than I’ve ever had this dish. I can’t eat spice so I know what I can order at Thai places, and at this restaurant it used to be this dish. I ordered it from them at least 40-50 times. If the new owners want to call that color yellow then fine, but to the rest of the world that is called green, and it is spicier than I’ve ever had “yellow curry”. I would not be complaining about it except for the fact that when I called them after opening the food at home, the cashier immediately said “no that’s yellow curry” which tells me they are used to this complaint, because she was doubtless of any error despite me saying it was both green and spicy. With a complaint like this, they would normally assume a mistake might have been made (or at least a misunderstanding and then offer an explanation like “our regional Thai cuisine is different than what you might have had previously here under the old ownership”) and they would ask me to bring the food back and rectify it somehow. That didn’t happen, which means they are aware that other customers are wondering why their yellow curry is completely green and spicy. She simply said it’s yellow and nothing has changed, neither of which is true. If you like yellow curry I suggest you order something else here, but don’t expect anything consistent with other Thai restaurants. They are a decent restaurant, but I would not recommend them if you have any restrictions at all, because they will not accurately...

I'm really excited to be living within delivery range of Thai Kitchen again, they were my staple when I was at UT. I haven't found a better Thai place in Austin since, and I was really surprised that the reviews didn't reflect that, so here's my run down of all the dishes I've tried.

Pad Thai: By far my favorite Pad Thai in Austin. It's heavy on the peanuts which are my favorite part. Most other Thai restaurants I've been to are pretty heavy on the tomato sauce which I don't like, but if there's tomato's in Thai Kitchens Pad Thai then I haven't noticed them. I guess this could be a downside if you weren't expecting it going in, but I can't imagine anyone not liking their Pad Thai. I usually get it with chicken.

Drunken Noodles: Pretty much a spicier and much more flavorful Pad Zee Ew. I like it quite a bit, and it's definitely a good end to a night of drinking. Thai food is known for being spicy and while I wouldn't consider this Thai-spicy, it's definitely got some kick, so if you can't handle spicy dishes you may want to stay away from this one.

Pad Zee Ew: Nice and simple if you want something basic with lots of noodles and nothing which could upset your stomach. Personally I prefer their other options, but if you want to play it safe it's not a bad option.

Tiger Cry: I have never had this, but I have quite a few friends who have tried it. They can usually handle very spicy food, but they were definitely sweating. They all said it tasted good though, so if you can handle some of the spiciest meals in Austin you might want to...