Gondola Pizza — Restaurant in Avon

In town for our annual ski vacation and had already had Alpine pizza so while looking for another pizza venue we came across Gondola Pizza. Decided to try it out based on the online reviews. While it’s just conjecture, I suspect this is a family run business with mom as the hostess/server, dad running the kitchen and perhaps children bussing tables.

The place is quaint and welcoming but the hospitality of the entire team was mind-blowing. The hostess/server was extremely efficient and clearly seasoned. It felt more like she was welcoming us to her home than a place of business. This wasn’t lost on others as I overheard a table behind us commenting on how great she was.

My pre-teen kids ordered the barbecue chicken tenders as well as the children’s pasta with butter. My wife and I split a medium margherita and side garden salad. The hostess didn’t try to upsell us and suggested a medium pizza was more than enough and before my wife could ask for the dressing on the side the hostess advised that she’d keep the dressing on the side since we were splitting it. She’s clearly not a newbie. The husband delivered our food and remained attentive through our stay.

The food was solid and a great value. We left dinner all extremely satisfied and (honestly) with the spiritual renewal you get from visiting an old friend. Definitely check...

I'll start with the good. Very good pizza. But if you want reliable service and fair customer service, don't plan on it. I completely understand that there are many things that are beyond our control and am always try to be understanding myself. Story is that we placed our order online for carryout and received email confirmation about receipt. My hubby went to pick up the order at appropriate time to learn from them that they never got it. He showed them the confirmation email to which they were apologetic and proceeded to make the order. He/we had to wait an extra 30 minutes for a carryout order. This is not how it's supposed to work, so I called the restaurant to speak to the manager, his response was that it's not their fault or their problem REPEATEDLY. It was an issue with the credit card company? So why did we receive a confirmation email? Not their problem was the managers response again. Disappointed and will not be a...

I Googled their hours, said it was open until 2:45pm. I went to the restaurant at 2:15. The open sign was on. I went in to give them money in exchange for lunch and I was told that they were closed even though there were many people still in the restaurant. I checked their website and it said that it closes at 2:30. Again this was at 2:15 and the open sign was on. I went through the trouble of parking and walking to the restaurant and was sent away clearly during their open business hours. I found this to be extremely rude. As a business owner myself I would never treat a customer like that! I used to eat there pretty regularly - not anymore. I will NOT be back. The food is actually half way decent (not great). It is more of a good value and a quick meal more than anything. Maybe they will realize that if you treat customers rudely they will probably not want to give you their...