Raising Cane's Chicken Fingers — Restaurant in Avon

Horrible experience! I went through the drive-thru on 01/22/23 at 11:57 AM and ordered two box combos for $21.18. I paid the cashier, Karla, twenty-two dollars cash (a twenty and two singles).

With the cash in hand, Karla quickly disappeared and was gone for an obscene amount of time. I quipped to the person with me they mustn't have seen cash before! She finally returned with the absurd claim that the twenty dollar bill I'd given her was fake and asked if I had another payment method. (Note: She returned the two singles.)

Flabbergasted, as I'd gotten the bill from a local grocery store, I gave her my debit card, and she completed the transaction.

Upset and still confused about ultimately paying forty dollars and eighteen cents for my meal, I proceeded around the building where I witnessed the manager speaking to a police officer near his parked cruiser.

Shortly after that, I was pulled over by Officer Bosley of the Avon PD, who claimed to have personally inspected the bill, which he claimed had "weird markings," and proceeded to waste my time with questions and going through my wallet.

After deducing with his keen detective skills that I wasn't a threat, Officer Bosley informed me I'd be contacted again once the police department ran some tests on the bill at their lab.

My food was cold by the time I got home (hence the low score,) and a few hours later, Officer Bradley called to inform me the bill was, in fact, NOT fake and that I was free to drive back to the Raising Cane's on Chester Rd. in Avon to retrieve the bill.

You read that right; instead of driving it out to my house with an apology, Officer Bosley returned the bill to the restaurant and expected me, whose weekend was already ruined, to drive approximately fifteen minutes BACK to retrieve the bill after their major mess-up.

Not wanting to waste anymore of my time, I called the restaurant and explained that I'd paid for the meal with my debit card. Couldn't they refund the twenty dollars to my card? Without anything remotely close to an apology for her complete and utter incompetence, the manager informed me I'd have to bring the card in if I wanted it refunded that way.

I immediately contacted corporate, which also failed to apologize for my experience. Instead, they offered to have the bill mailed to me. I said this would be fine.

Over a year later, I have not received anything from the company. Ultimately, as someone who's been a loyal patron for several years and someone who owns Raising Cane's merch. I'm disappointed with the lack of empathy, apology, and compensation for my wasted time and...

If you like any of those Chic'n places that serve "Fil'A"s, you owe it to yourself to check out this place... i was definitely impressed !

I did not plan to go here today, son just wanted a ride to meet with friends, so i came in also & ordered lunch.

The menu is NOT expansive, its basically chicken strips ("fingers"), drinks, and fries. Thats it.

Raisin' Cane's , essentially does ONE THING, FRIED-CHICKEN... & they do it very well.

BTW- Service was genuinely fast, and friendly !

I feel a significant difference between "restaurants" serving fried foods, comes down to the oil used for frying...

I prefer Peanut Oil over Vegetable, recently theres been a push to return to Tallow, which is what i enjoyed growing up. I honestly cant place what oil is used here, but i will say, i did-not detect any oily flavor at all! Just moist, flavorful chicken !

Try it on TOAST, instead of a traditional sandwich bun,...

by far the worst cane’s in the area. there was only one or two cars ahead of me when i placed my order, yet i still had to wait in line for 10+ minutes(it was not even remotely a lunch rush). when i finally got to the window, the teenager working seemed like it was his first day on the job. maybe it was, but if that was the case he should have had some help. he tried handing me my card and my food at the same time, resulting in almost dropping everything on the ground. he also forgot my drink until i had pulled away, and tried shouting for me after i was already out of reach and the car behind me had pulled up. i pulled into the spot straight ahead hoping someone might bring it out, but of course not. what was i supposed to do, reverse into the car behind me so i could get my drink? if you have the option of going to any other location, definitely don’t waste...