Raising Cane's Chicken Fingers — Restaurant in Azusa

Best dipping sauce in the fast food game! Simple menu, simply delicious, and super cravable.

I had been wanting to try this place for years. My first visit was worth the wait. Juicy and tender chicken inside a uniquely crispy batter unlike any other that I have ever had. Delicate and light, I can only compare it to the crunch of a ruffles potato chip. Also, the lightly seasoned batter allows the Cane's sauce to shine... like the face of Moses after he came down the mountain where he met with God.

The lemonade is great and the sides are good but let's be honest with ourselves. Cane's sauce is the star of the show. It's so good that I actually felt genuinely sad the next day when eating a chicken sandwich from another chicken franchise famous for its special sauce. My reality has been shattered. It's also very sad because the nearest Cane's location is a twenty five minute drive from where I live. Cane's, please open up a location in Pasadena!

This Cane's location is right across the street from not one, but two college campuses. Similarly, the original location was next to a major university. Their target audience may be young adults but honestly, chicken tenders and fries are an American comfort food for all ages.

Fun Facts: -The first location opened in 1996 near LSU in Baton Rouge, Louisiana. There are currently over 600 locations.

-The founder of Raising Cane's, Todd Graves, got a C- for his chicken finger only restaurant business plan while taking a business class in college.

-He had to raise his own money to open the first location because no one would give him a business loan. They all thought that a chicken finger only restaurant would never work.

-He named the restaurant after his dog.

So, the underdog, who named the restaurant after his dog, is now a top dog in fast food fried chicken.

If you haven't already, I highly recommend that you give this popular...

I’ve been a long-time customer of this establishment—until today. I stopped by after work to pick up my usual order. When I walked in, there were people sitting at the counter waiting to have their orders taken, so I waited as well and messed around on my phone for about 10 minutes. No big deal.

Eventually, staff began taking orders. A group of ladies ordered first, then I got up to place mine. At that point, I was told the group of gentlemen sitting at the counter directly adjacent to the register—not standing in line—were actually ahead of me. Fair is fair, so I sat back down and waited my turn, just like they had.

The issue arose when another group came in after both myself and the gentlemen. They stood in line while I remained seated at the same counter by the register, just like the previous group that was acknowledged as being ahead of me. But this time, there was no reminder that I was next. That new group was allowed to order without question.

I couldn’t help but notice the difference in how I was treated. It felt as if I simply didn’t matter. I understand Canes has the right to conduct business however they see fit—but this experience felt dismissive, and it left me wondering about the consistency of how customers, particularly Black customers like myself, are treated.

This isn’t meant to be aggressive—just an honest reflection of my experience today. Manager on duty was Jose!

For anyone reading their response—please understand, it’s not genuine. It’s just a formality. I called them right after they replied to my Yelp review and left a message. That was four hours ago, and I still haven’t heard back. Yet somehow, they had time to respond to my Google review 13 minutes ago. In my opinion, their responses are just a formality, and this company is very dishonest and operates...

Only complaint is the drive thru. It does not follow a natural order of how customer behave. They put these yellow cones up, actually creates MORE congestion and MORE confusion. When you ask them about it, they say it’s because the exit and entrance are being confused by customers. Perhaps the person confused is the manager of canes. In the end, it doesn’t really matter what you want the flow of traffic to be; what matters is the user experience/customer behavior. Look at the traffic flow. Do a waiting line study. If I had to guess, over 90% of people enter through the “parking lot side” …. and the majority of these cars are doing 3-point turns to circumvent the cones. A smaller proportion are driving to Jack in the Box to do U-turns, offsetting the congestion into their parking lot. The whole thing is a mess.

These yellow cones are simply bandaids for bad design. Except these bandaids are doing more harm than good. It’s a self-inflicted wound. The Cane’s manager must have a stinky cheese brain to not realize that. The benefit of cones is when cars are backed up all the way to the dumpsters, and it causes cars to get jammed when leaving the drive thru. This is rare.

Einstein once said… “Insanity is doing the same thing over and over and expecting different results.”

The only difference is running a chicken joint isn’t rocket science; however, it does require some level of common sense.

Suggestion: Remove the cones in all instances unless cars are backed up to the dumpsters. Voilà! Self inflicted wound solved! Stop making it a pain to...