Smith's Bakeries — Restaurant in Bakersfield

UP until today it was a treat. Lori is a real superstar for service, smiling and happy. She makes for a better day! But today Chrystal (?) was not into customer service for sure. But she sure had rude and inconsiderate mastered. It was not a good day for Smith's at Brookside. I am in the store usually twice a day. Don't always purchase at Smith's but maybe every 5th time in the store - always on Saturdays for sure! Today I make my request and after it being bagged and placed on the counter the person (lady) waiting on me turned and walked away to engage a delivery guy, No excuse me, or any comment on walking away...now mind you there are two people serving at the counter and I am the only customer. She just walks away and engages the delivery guy in a long conversation leaving me standing. The other person stood and watched their conversation. No movement. When she walked back I asked her "what just happened?" and she said she had to talk to the delivery person (how about asking him to hold on until you complete this transaction???) or have the other person serve me? Well she became very defensive and as I questioned her about service me she said, well I am trying to apologize at which time I handed her the money. As she turned and walked to the cash register she was mumbling...and then said 'it's only a donut". I asked for my money back and walked away. I will not deal with them again. Maybe the owners should provide a little customer...

I have lived in Bakersfield all of my 68 years so have shopped at Smith's forever. This bakery has the very best of all treats but this bakery at Camino Media has awful service!!! It was always very, very good but no more. The last draw and which made me write this is I was just there and not one person looked up from doing whatever they were doing to say "Hi, I will be with you in a minute." "Hi, if you are picking up an order you need to come to this line, but if you want something in the case no one will be with you nor acknowledge you existence ever." I left. If you start having less people at this store, you will know why. Ill mannered service people will not help bring...

We came here thinking we’d get the same friendly service as rest of your locations but were very disappointed with the worker’s attitude towards us especially because we’re Hispanic. She was very impatient with us and then shorted us one thumbprint cookie. Mind you we were the only clients. The pastries were delicious like always but the service was so disappointing. Hopefully she’ll get...