Pitango Gelato & Coffee, Fells Point — Restaurant in Baltimore

This location had been my #1 gelato shop until this past Sunday August 31 when I was publicly humiliated by the manager in front of the entire shop full of other customers for coming there with my service dog (an extremely calm, trained, and well-behaved golden retriever). I did point out politely that this was my service dog but he started raising his voice and I was so shocked by his demeanor that I left feeling gutted. He suggested I should have left my dog outside with my friend (the idea is mindblowing and absolutely not in compliance with the ADA code). When I asked what I should do next time when I don't have a friend with me, he said they will take measures to accommodate me outside the shop (do I take it as an overt discrimination?) This is the first time I've been treated this way and no thank you but I don't want to experience it again unless their policy changes. Dear sir, sometimes disability doesn't come across written all over your face or body. Sometimes the trauma of death, pain, suffering, and loss doesn't shout out loud but nevertheless it takes an extreme courage, effort, and work to appear that way, and a service dog is instrumental in this process. Your reaction shows not only the absence of knowledge of the ADA law but also a lack of manners. If you have any issues with the ADA law, please raise your concerns with those who developed it, not the ones who it is supposed to serve. Later that evening we were passing by the Pitango bakery across the street from this gelato place. My friend wanted to get a coffee but I was too scared to even think about getting inside. She went ahead and asked the server/attendant if it was okay for me to get in with my service dog. He was very nice and polite and said yes absolutely. We explained what happened in the gelato shop, and he apologized and said that this shouldn't...

Pricey for the quantity of gelato you get but the scoopers are generous and the flavor more than makes up for it.

I got the Amarena with chocolate hazelnut and it was some of the best ice cream I’ve ever had. It somehow tasted fresh, rich, and light at the same time.

If you’re getting a small and choosing two different flavors, choose wisely. The Amarena and Fior de Leche flavors are more lowkey, and the hazelnut flavor was really overpowering it.

My friend got Fior de Leche and Strawberry and it was really something else. Like tasting fresh strawberries straight from the farm. I didn’t know it was possible for something to taste more strawberry-like than an actual strawberry.

Ask for recommendations from the scoopers, they’re really...

I’ve been to plenty of gelato places to know what’s good and authentic gelato. This place surprised me by their flavors. I was happy to see the pistachio and hazelnut since those were the two flavors I always got at Capogiro (very delicious gelato in Philadelphia). However, I was disappointed by the way the employee served us. I got the regular size and it was a very small portion. He barely filled the cup. $7.50 for a tiny portion of mediocre gelato is such a rip off. Was it the best gelato? No, which is why I can’t justify the price of it. There’s no value in the quality nor the quantity. I’d rather wait till I fly to Europe to eat fresh gelato and pay a fraction of...