Chick-fil-A — Restaurant in Beavercreek

I was visiting the Beavercreek area, put in the zip code for Beavercreek-the Chick Fil A at the Fairfield Mall came up. I live in the Columbus, Ohio area (60 minutes away) and was unaware that there were two Chick Fil locations on North Fairfield Road. I sat outside for 25 minutes before calling the store to rudely be told by Kayla (Manager) that I was at the wrong location. I asked if she could refund my order so, I could simply order from the Chick Fil location that I was at. Kayla said she could not issue a refund the order was already made. I drove to the location at the mall and was given my order by Kayla. I tried explained how I had the mix up-she didn’t care. I told her that she was very rude during our telephone conversation, her only response “it says on the website the mall.” Although one location is across from the mall and the other inside the mall. I have NEVER been treated so poorly at a Chick Fil A location. When I mentioned that I planned to call the corporate office, she said “that is fine they will send it to me and I will call you back (smirking).” To add insult to injury the...

I'm an employee at the mall, and I find myself spending my entire lunch break waiting for my order due to the slow service.

Additionally, there are several other issues.

The establishment is unclean, with all the machinery up front appearing greasy and emitting a foul odor. The cash register area is littered with breadcrumbs and chicken pieces, which I find repulsive.

There's a table placed in our service hallway, creating obstacles for us when we need to make deliveries. Also I've observed employees preparing and packaging food at this table in the unhygienic service hallway, outside their designated restaurant area.

While the staff facing customers are pleasant, their demeanor changes drastically in the back hallway. They become inconsiderate, obstructing passage for other mall workers attempting to navigate through the service hallway. They show no regard for making room for anyone else trying to pass through, despite it being a service hallway accessible to all mall employees and potentially serving as an emergency exit. This area is clearly not suitable for use as an extension of...

As a fellow mall employee, I have witnessed the following in the past two weeks.

-Their employees have set up a card table in our service hallway, which is a fire and safety hazard.

-I have at least once witnessed employees assembling and bagging food at this table in this dirty service hallway (not inside their restaurant/kitchen).

-Their employees are rude, blocking the hallway from other mall employees trying to walk through this hallway. They don’t bother to make way for anyone else trying to get through. (Again this is a service hallway used by any mall employee, and can be used as an emergency exit. It is in no way sanitized for use as their personal kitchen expansion.) -The door to their kitchen is propped open with a box, yet there’s a sign on the door that says “Keep door closed. Food safety risk”

I believe a lot of Chick-fil-a customers (including myself) enjoy the restaurant not just for their food, but for their cleanliness, but this...