Starbucks — Restaurant in Bellevue

I experienced the absolute best customer service on June 23 2017 from Cassie and Kaitlin. Admittedly, it was a slow afternoon, but those 2 girls went out of their way to make my experience really special. I went in wanting to get something to drink, but wanted to change what I would usually get. Cassie asked me what I usually order and right away she had an option (Vanilla Cream Cold Brew) and offered to go the extra mile in, making it completely Sugar Free from the cream all the way through, which took extra steps to prepare. It is definitely my new favorite drink. I said I wished I could have this everyday but since I don't get downtown that often, I'd have to wait until the next time. Cassie and Kaitlin both chimed in and said that I could buy the Cold Brew, the Sugar Free Vanilla syrup and began writing down the instructions, on how to build the drink at home. That moment was so special to me. I have worked in retail for more than 40 years and I can tell you that these 2 girls were exceptional at every level! I hope they see this because they merit a huge pat on the back from their boss. Thanks again...

Incredibly disappointed in this location. I understand that there are times where places run out of ingredients, I really do get that. And even after having to sit there for a full ten minutes before the barista came to the conclusion that she couldn't make my drink, isn't even what my beef is about. What really ticked me off was watching the young lady making it (before she realized there was no lemonade) poor the scant amount of tea left in the pitcher into my cup, look at it, then walk over to the sink and fill it with a good few inches of water. When she realized I was watching her she promptly dumped it out and started again, it was at that point we came to the lemonade famine of 2016. The employee's response to the situation was "Uh so do you want a refund or....?" There was no apology for the wait, no apology for the lack of a standard ingredient, and there was no hustle whatsoever to get me taken care of once it had been established that, yes believe or not I WOULD like a refund. But hey, I did get my muffin for...

I've come into this location on 4 different occasions. The first time, I just bought a sparkling water & didn't have a line to wait in. The partners working this day were really nice & helpful. The three other times, however, my drink was not made right - the drink I ordered had almond milk & they didn't shake it up at all, which is just almond water. I had to go back & ask to remake it. They made my drink hot when I asked for it iced, twice. This specific time, today on June 29, I asked for a matcha lemonade, & even tried to help the person on front register type it in correctly; I am a Starbucks partner myself. I go to the bar & see it was made wrong, again. It doesn't help that the partners here, including the shifts, are passive & complain about their work while customers are waiting. It constructs an unpleasant atmosphere that is really disheartening &...