I've been sleeping on my King Size EOS for about a month now and absolutely love it. The comfort, support, and quality are outstanding—it’s truly a game-changer for better sleep.
Despite living in an area without a Naturepedic store, I chose to order directly through Naturepedic instead of a third-party retailer. One big reason: my local mattress store only offered store credit for returns, whereas Naturepedic provides a full refund option, which gave me greater peace of mind. Additionally they know their product best and any layer swaps will be easier going through Naturepedic directly. I highly recommend purchasing direct for these reasons.
I was connected with the Bellevue location for my order, and the process was seamless. The rep was knowledgeable and incredibly helpful in guiding both me and my wife to the right firmness levels based on our individual preferences.
One challenge of ordering online is coordinating the delivery—especially when your mattress arrives in seven separate boxes via FedEx or UPS. But Naturepedic’s customer service truly goes above and beyond to make sure everything runs smoothly. Taylor Cox from the Portland store stepped in and resolved a few minor delivery hiccups with care and professionalism. Her responsiveness and dedication made a huge difference.
In short, the product is phenomenal, and the customer service is top-notch. You won’t regret investing in a mattress—and a company—that prioritizes both quality and customer...
Read moreMost mattress stores feel like you're shopping at a car dealership – high stress and unclear value – but not this one! The manager (George) was incredibly knowledgable and honest about everything to do with mattresses, from the supply chain through to the typical customer feedback. He was also very kind to switch out the layers on the test beds until we found the exact right mix of softness and support that we were looking for.
The store itself is beautiful and clean. We were so glad that we chose it to be the first stop on our mattress-buying journey, because George made it such an easy decision for us to cancel all our subsequent plans.
The entire experience felt like chatting with a kind friend who lets you take micro-naps here and there. If that's what you're looking for, go to Naturepedic....
Read moreWe had the best experience at Naturepedic Bellevue! It was mostly due to George in particular, who is so knowledgeable and took the time to understand what we were looking for and help us make the best decision for us. He did not try to upsell us on the most expensive mattress in the store, like all of the other mattress stores do. He was thoughtful and considerate and let us figure out what worked best for our needs and budget. I have no doubt that we will love our mattress, it’s will be lovingly made with quality organic ingredients. The best part is that if something isn’t quite right, we can adjust it with their return policy by exchanging toppers as needed. This company wants to make sure that we are happy! I’m really looking forward to getting our...
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