Ella's Cafe & BBQ — Restaurant in Belmont

We waited with excitement 30min early for this restaurant to open its doors, Our anticipated visit to Ella's unfolded into a regrettable experience that left much to be desired. The restaurant's aesthetic charm and beauty was overshadowed by a series of unfortunate incidents. Upon being seated at a table still bearing remnants from the prior night, we felt a wave of discomfort. Despite my attempt to clean the table with a Lysol wipe, the initial impression was far from ideal.

While in the beginning the waiter's friendliness was a positive note, we thought we stay and give this place a chance I thought however the culinary journey took a downturn with the arrival of our breakfast. A simple order for scrambled eggs with cheese turned into a culinary misadventure when a hard, inedible thick hard slice of cheese on top of the eggs, I requested scrambled eggs with cheese, meaning cheese inside the eggs not a thick of sliced hard not edible cheese on the side ridiculous. The potatoes, were disappointingly raw, making them impossible to enjoy.

Our attempts to communicate these issues to the server were met with a lack of acknowledgment, we were the only customers in the restaurant so why lack of service? I requested sour toasted toasts no butter, to eat with my eggs, I thought this would rectify the situation, but it took a long time for the bread, server brought one slice of white bread drench in so much butter I had to squeeze the butter off, also not toasted, I was only able to eat half of the one slice. Meanwhile, my husband, having ordered corned beef hash, found himself faced with an entirely different and unpalatable meat, he said it did not taste ok and there was a funny texture, the appearance was different from what corn beef looks like and taste like so he stopped eating it because it started to make feel stomach aches.

The climax of our dissatisfaction came with the presentation of the bill - a staggering $750 for a breakfast that fell far short of expectations. A subsequent check of the receipt revealed the error, leading to a corrective request from my husband. The server was so preoccupied that if it was not for my husband stopping him before he charged us $750 for a $50 breakfast.

The server's preoccupied by a young lady that also works there, I did not see her working just consuming the server and his time, evident during our visit, further added to the overall disappointment. As we were left waiting for the corrected bill, Compounding our woes, my husband experienced stomach pain during the meal, after the meal into the night, leading us to believe that the food quality had been compromised, leading my husband to have a long difficult day and night.

In an attempt to convey our discontent, my husband left a note on the receipt detailing the litany of issues we had encountered. This experience not only left us out $50 but also marred what should have been an enjoyable outing. We sincerely hope that Ella's takes this feedback constructively and makes the necessary improvements to prevent others from enduring a similarly disheartening experience. It really hard to write a negative review but the owner needs to step up and address these issues, this is a new restaurant, if you can not make a basic scrambled eggs/cheese you have a...

I would never go here again. I visited over a month ago and the experience was fine, but what makes it a bad place is their lack of professionalism. I was just charged nearly $300 in two transactions for no apparent reason. At a time when the restaurant is not even open. I visited them in person the same day the charges appeared and the only staff available to talk to was a bartender and a cook. Neither could explain what was going on. They did mention that they have been receiving calls about this very issue. You have to communicate with your customers. Not just randomly charge them and not say why. Bad business practices never get you far.

Thank you for your response, but no thank you for your actions. In the end, I was charged nearly $500 dollars through three transactions in one day due to your error. At first I thought it was just two then a third appeared. Imagine if suddenly out of nowhere you lost nearly $500 dollars from your account and then the business responsible does nothing to apologise or make it right. Is this the best you can do??? You could have called or emailed and explained the situation. You could have offered a discount but instead you took money without saying a word. Who you choose as a payment company is none of my business, but what they do is your responsibility. Take ownership and...

Worst experience ever! My husband and I travel a lot we always try a Peruvian place in whatever city we’re in. We arrived here at 6pm this evening after seeing the beautiful photos and good reviews on Google. We waited about 5 minutes before being seated then another 20 minutes before my husband stopped someone about ordering we were told they were rally busy and it would be 2 minutes and thank you for our patience. We waited another 10 minutes my husband again asked for assistance to order they said a few minutes but could get us drinks. We ordered drinks they said they would be back in a few to take our order another 15 minutes passed a gentleman finally came by and apologized and was ready to take our order we placed an order for appetizers and entrees we waited 45 minutes appetizers came we ate them and then waited 30 minutes later we were told it was coming up on the board this was at 8:30 pm at 9:15 pm still no food our flight leaves at 8 am tomorrow we needed to get Dinner and pack to get in bed I said to my husband it’s been over 3 hours let’s get the receipt for.what we had appetizers and drinks and go they asked if we want are food to go we said no. They handed us a receipt with a sur charge wow!! They didn’t even care we. Paid and left very...