Little Caesars Pizza — Restaurant in Beloit

I have never had such a bad customer service experience. The lobby of this Little Caesars location has been closed for the past month, which means you are stuck waiting in the drive thru. I'm not sure why the lobby is closed but every time that I have went there in the past four weeks, it's closed. (Mind you, we used to eat here each week.) Today I ordered my pizza online, received the notification that my order was ready. I went to pick up and waited in the drive thru for over ten minutes and no one came to the window. I tried to call the store several times and no answer. My husband went to the door and the person working started yelling for him that lobby is closed. He told her we had been waiting in the drive through for over ten minutes. The person (receipt says his name is Austin H.) then came to the window and asked what I wanted with a complete attitude. I explained that I had been waiting at the drive thru for over ten minutes with no response. Austin's reply was that he was the only one working and he's "not an octapus." I asked to speak to a manager because this person was so rude. He said he is the manager and there was no one over him, he's short staffed and this is the way it is. He asked if I wanted a refund. I said yes and he went to the cash register and printed off a void receipt and handed it out the window. So I guess he had no problem letting my order of two pizzas and bread going to waste. I have no idea how this place will stay in business with employees like that. I understand business is tough in this age and there are a lot of staff shortages but this Austin was rude, yelling, and it was obvious he didn't care about his customers or the store. GO TO ANY OTHER LOCATION, AVOID THIS BELOIT...

I normally have no issues at this location but went through the drive thru at 6pm. After waiting 5 minutes a younger gentleman comes to the window to let me know he will be right with me. A moment later an older man comes and leans out of the window, clasped his hands and gives me a look like I was interrupting him. I asked for 3 pizzas, 2 pepperoni and one cheese, 3 crazy breads and sauces. Gave him my credit card. He comes back with 3 pizzas, crazy bread and one sauce, states to me that I had two more sauces coming. At this point I'm still waiting for my credit card, then he hands me my card and receipt, and two more sauces 1/4 of the way full. By now I am ready to leave, I thanked him. I get home to most of the crazy bread isn't cooked, 2 cheese and one pepperoni. I literally ordered while he was typing it in to the computer, the mistake was that normally I drive from janesville to buy here because the quality is better. This person Curtis has a couple of choices. Either you represent the business in a professional way or work elsewhere. We are all familiar with the understaffing that every business is experiencing. So should the quality of the food and customer service lack attention as well? The result of this visit is that I now have to choose which location between Janesville and Beloit to roll the dice that my experience will be one of the lesser...

Horrible service and subpar food. 1 guy waited for an hour for a pepperoni pizza and an order of crazy bread. They gave his crazy bread to someone that came in 30 minutes after him. He was quiet about it. I waited more than 45 minutes. I never saw them make a single "hot-n- ready" pizza, but somehow I got the 4 I ordered after 45 minutes (definitely not fresh). The crazy bread was fresh so I had high hopes, but it was doughy and barely had butter or parmesan. If I hadn't paid already I would've walked. They rarely checked out front for people and didn't even attempt to make anything right or explain. They kept giving food to people in the drive thru before us waiting. One guy working had his long hair all over the place and was wiping his hands on his pants. Another guy (though he was the most attentive) was wearing a tank top and slides. The girl (said she was the assistant manager) was wearing hole-y jeans and barely surfaced. I didn't see anyone wearing gloves at all or washing their hands even after they took money. They did say the printer wasn't working for electronic orders, and that some workers didn't come in, but it was way beyond acceptable and there was no attempt to fix anything. It hurts me to give 1 star, but, unfortunately, that's...