Burger King — Restaurant in Bernalillo

Updated review 4 Sept 2023 - We stopped here for lunch at about noon, with the goal of getting a crispy chicken wrap. As it had been a year or so since our initial visit, we wanted to give them another shot. They only gained one star from our last visit, because the wraps were too small and the large fries weren't a true large, but the nuggets and fries were okay enough. The service was great, aside from not asking if we wanted sauce for the nuggets, and everything we ordered was in the bag - hence the addition of one star. The fries were also hot Hot HOT fresh! Not sure if we'll return for other items, but definitely a better visit this time.

Original review: We came through the drive-thru recently and it was a fiasco. The wait time was bad when it wasn't busy, the person on the speaker and at the window didn't listen well, and we were missing food... then discovered upon getting home, that everything we ordered wasn't even fresh despite them having not been open long, nor did we get the sauce we were asked if we wanted.

We won't be going back... which is a shame, as that flame-broiled burger smell makes me salivate every time I get a whiff when I'm nearby. I think I need to find a different location to feed the Whopper-loving beast that...

My, but these folks are incompetent here. After getting several orders wrong over a few month period, we stopped doing business there for several months.

Last week, we did two of the “2 for $5” double breakfast croissant mix ‘n match. Got home and discovered they were single (“2 for $4) rather than the double we paid for.

Went back this morning for the same and was told it was now “2 for $6” even though the menu said “2 for $5” (they “hadn’t changed menu yet”); said OK but verified with “Carla” that they would be doubles this time.

Got home and one of the bacon “doubles” was a single, and neither of the sausage doubles had egg.

Called up, informed Carla of yet another mistake, whereupon she said it must have been another Burger King. I replied I got the phone number I called was on the 10-minute old receipt. Ooops - she said keep the receipts and she’ll make a note and will “make it right” next time.

IF we decide there will be a...

When we want a quick bite on the go for breakfast we like to go to burger king and this is the closest to us but the last 2 times we've been to this location we seem to have had issues. I usually go thru the drive thru on my way to visit relatives that live 15 min away so I don't check the food until I arrive. The first time, the food was so salty it was inedible. I called to complain and they resolved the issue with no problem. It was a hassle but they were nice so it was fine. The next time, they forgot several things that we ordered and since I was so far away I didn't bother complaining. I believe they would have resolved it with no issues as they are very nice. My only suggestion would be to check food before you leave as I will be doing in the future. Mistakes happen to us all so it's not a big deal and it's easy to check before we...