Jersey Mike's Subs — Restaurant in Bethel Park

I’m a delivery driver that just picked up an order here. Often, items are missing from our orders from other restaurants. Uber tells us to verify that all items are present.

When I recieved the bag, it felt almost empty so I wanted to check that the chips were in the bag. I peaked in the corner, making sure not to break the seal created by stickers. While doing so, the OWNER, Mike, began to say “mam.” I looked behind me to see who he was talking to and he proceeded to raise his voice and yell “mam” louder. He then, with a raised voice, stated that I was allowed to open the bag. I said that I wasn’t. That I was making sure it was all there. He said “Well it’s all in there. You can’t open the bag.” I reiterated that I wasn’t opening it but that I wanted to double check. He again snapped that everything was in the bag.

I’ve delivered for over 4 years and I’ve never received this kind of service. I’ve also never had a manager, let alone an owner, speak to me the way that Mike did. It was excessively inappropriate considering we are told to verify that items are present and even upon asking employees and being told everything is there, often times they are completely wrong.

I will not be returning to this location for myself or my customers. The “owner” needs more training on how to appropriately handle customers and how to speak to them. This...

I ordered four subs around 4pm for pick-up at 6:45pm via Jersey Mike's website. I arrived at Jersey Mike's at 6:50pm and my order wasn't ready until 7:15pm (half an hour after it was supposed to be ready). No comment was given for the wait when I was handed my order.

While I was waiting for my order, there were a few other people waiting around for their online orders, but there was no one actually going through the line to order in person. I won't speculate how busy they were with online orders, but there were 4-5 people working behind the counter, so they did not appear to be short-staffed. If Jersey Mike's is too busy to handle online orders, they should use a different method (for example, at Moe's, if they have too many online orders, you won't be able to place an...

Not impressed. The woman behind the counter completely bypassed my daughter and I. She waited on the woman behind me. It was rather odd. Then, when I did get waited on, I asked if I could order the giant size steak and cheese with pepper and onions on only half of it. ($13.50). I was told no, you must order two of the $8.50/each subs since I wanted one with onions and peppers and the other plain. Turns out that both subs were exactly the same and neither had onions or green peppers. I was very disappointed that they didn’t make what I had asked for AND I ended up paying $3.50 more for something I didn’t even want. It was take out or I would have had them make me what I originally...