Carvel — Restaurant in Bethlehem

It almost never do this, but I had such a bad experience at this Carvel that it almost ruined a big family birthday, so I'm giving this place 1 star. I called 2 days ahead and placed an order for 2 custom cakes, because I had a gift card I wanted to use up. I also asked if they accepted gift cards, mentioned it was an online gift card from the Carvel website, and was told 2 times that they did. However, when I went to pick up the cakes, the cashier wouldn't process my gift card, because she didn't know how to. She said that they didn't have a QR scanner, and I said that was fine. I explained that I had a 16-digit code and a pin for the gift card too, and asked if she could try manually entering it like a debit card. She said she didn't know how to do that either and refused to even try. I asked if there was someone she could call to walk her through it, and she repeatedly said no. I offered to go home, print out the gift card and bring it back for her, and she said no to that too. She was completely unhelpful and refused to offer any solutions or try anything besides tell me I should pay for it with a credit card, even though I was promised I could use a gift card. What a scam. Having also had to use a POS credit card machine for multiple jobs, I can attest that they are a little intimidating, and also not that hard to train to use. TRAIN YOUR EMPLOYEES TO PROCESS ALL TYPES OF PAYMENTS YOU...

Ordered a cake for my 2 year old daughter's birthday. I asked if they could decorate it with Elmo in icing, girl up front said she would ask the cake decorator who was not there at the time. I pick up my cake 3 days later. No Elmo on it- which is not the end of the world, I knew it might not be possible. It was however decorated with poinsettias made of icing. Why would you decorate a 2 year old's birthday cake with poinsettias? It looked like it was for a Christmas party. Its bad enough having a Birthday right before Christmas in general and then she gets a Christmas cake. This is not my main complaint as I just went next door to Party City and bought Elmo cake decorations. When we cut into the cake there was barely any chocolate crispies. There were several pieces of cake where there were none whatsoever. I specifically bought the cake at a Carvel bakery because in the past at other Carvels, they put a nice .5cm layer of crispies in, which you don't get in the grocery store Carvel cakes. I drove 20 mins out of my way for a cake with a decent amount of crispies and better decorations and I got none of that. I should have gone to the grocery store and bought a generic Carvel cake that would taste better and atleast have more appropriate decorations on it for...

The girl that likes to have her black Bluetooth earphones in at work has a bad attitude. Our order was very simple we said one thing at a time and we said it clear as day. The girl forgot to put the toppings on each item every single time and got an attitude when nicely corrected. The attitude wasn’t verbal it she didn’t speak until it was time to pay. But you can tell she had attitude because when asked for the toppings again she rolled her eyes each time and stomped away with attitude. Very childish. I smiled to her multiple times and said thank you when she handed me things and I got silence and a straight face. I understand everyone has bad days but don’t take it out on customers that didn’t do anything to you. Weather or not you think it’s a “professional job” you need to always act professional. I did think it was a race thing at first but the customers before us were not people of color and she had the same attitude towards them as well. So I’m glad to say this wasn’t a race thing but it is very annoying to have a great day and be nice to people and then they have a nasty attitude towards you. I was going to leave a nice tip too but after that service I couldn’t tip anyone. Other than the service the ice cream was amazing so was the cones...