Black Canvas Coffee — Restaurant in Beverly Hills

I am utterly appalled by the treatment my friend and I received at this so-called high-end coffee shop. Not only did we purchase coffee here, but when we needed to use the bathroom, they had the audacity to demand our receipt as proof. How dare they stoop so low and treat their customers in such a degrading manner! It is beyond belief that a supposedly upscale establishment would require patrons to keep their receipts just to use the bathroom. This is an outrageous display of cheapness and a complete disregard for customer service. Furthermore, the exorbitant prices they charge for their coffee only add insult to injury. I demand that this coffee shop take immediate action to rectify their poor customer service and rethink their absurd policies.

Response to the owner's response:

Thank you for your response, but I must emphasize that there seems to be a significant misunderstanding. It appears that there might be some confusion regarding our visit to your coffee shop, as you are confusing us with other customers. I want to reiterate that my friend and I were genuinely first-time visitors to your coffee shop, and it is disheartening to see that our initial experience was marred by poor customer service.

Instead of offering a sincere apology, your response appears to shift the blame onto us, which is both disappointing and concerning. It is essential for a business to take ownership of its mistakes and make amends. I sincerely hope that you will seriously consider the feedback provided and take proactive steps to improve your customer service. It is crucial for a business to value its customers and prioritize their experiences.

In light of this exchange, I feel compelled to share my disappointment with others in the community. I cannot, in good conscience, recommend or support an establishment with such a rude owner who fails to take responsibility for their mistakes. I highly encourage people in the community to consider this experience and choose to patronize establishments that prioritize excellent customer service and treat their customers...

Order a ridiculously overpriced priced panini to go with avocado for an additional $5.00. Went to work and saw there was no avocado. Went back the next day to place another order and explained what happen the day previous and asked for a make-good on the avocado in my new order.

The cashier accused me of trying to get free food. Took me through hoops even though I showed the cc charge. They very seriously told me they couldn’t find the transaction in their system and refused my make-good request.

That basic level of customer service is devoid. The accusations were unacceptable. The refusal on their part over a side of avocado was ridiculous and extremely petty.

I will never support this business and letting all my community members know. If this were a chain they would have not hesitated to accommodate such a small request and definitely would not have thrown accusations out. The owner/manager was the main culprit here. It was a disgusting a display and shows how greed of these predatory businesses is the priority not a local customer who would have returned multiple times since I’m in walking distance of the place. The thought of losing the value of a quarter of avocado was too much of a hit for their...

Black Canvas could have been the best coffee shop in the area if their customer service had not been unkind! I said that because a few weeks ago, my husband and I went to celebrate Valentine’s Day, and we were excited to enjoy our brunch. When our orders were ready, two different waitresses came to us and dropped the plates in front of us. The first waitress called out my husband’s order and delivered it with an angry expression and unfriendly manner, putting his food on the table. A few minutes later, another one did the same with my order. I had never experienced such treatment at other restaurants and coffee shops, and It was very disappointing for me. Since I work in customer service area, I understand they might have been busy with orders and other things. However, my disappointment came from the fact that no one apologized or acknowledged our presence, and they seemed very dissatisfied that we were seated outside. Unfortunately, my experience was not as positive as I expected though. While their food and drinks are great, their prices seem unfair due to rude customer service. I hope they can use this review to improve their customer...