Brighton Coffee Shop — Restaurant in Beverly Hills

Do not order from this restaurant. They are not interested in your business and having Ozzy; the most unprofessional manager in all of existence helming the ship is your first clue. I never eat here but my client and his office does and they all will not be after today.

Their food is bland and lackluster to begin with but they're usually quick so my client ordered something today from here. After almost an hour I called to see where the order was and was informed by Ozzy it would be there in 2 minutes. 15 minutes later I called back and asked again where the order was and at this point Ozzy became very defensive, loud and starts blaming me that the order never got placed. At this point my boss was hungry so I asked if we can place a separate order and I'll come pick it up. He cuts me off starts informing me in a nasty tone of voice how they don't have the order but he's checking to see if it's there. I again say "excuse me, I'm the customer and I'm trying to place an order again."

At this point he's yelling at me something about caller ID although I'm calling from a different line than the order was placed on and I'm not in the mood to argue for the sake of it.

I walk over to the restaurant to report his behavior to the manager only to find out he is the manager. I then explain in person yet again all he needed to do to correct it if they didn't place the order is to take a new one, it's quite simple but he's chosen to be impolite and unprofessional. I informed him I would be reviewing the restaurant. He then smirked at me and told me to go ahead and not to bother coming back as they do not need to serve "people like me" (I'm not going to even get into what that meant) and there are plenty of other restaurants in the area to eat at. The only thing we can agree on since they're all better, in my opinion.

I would strongly suggest management take a look into who they have representing their restaurant. This was truly unprofessional, unnecessary and resulted in the loss of multiple customers.

Other places I'd suggest you frequent instead:

Panini on Little Santa Monica Judy's on Bedford Cafe dele Art on Bedford Mickey Fine's Grill on Roxbury

No restaurant is perfect all the time but the complete and utter lack of manners and customer service makes me wonder what else is going on in this establishment.

Shame on you, Ozzy.

Update: Following this conversation where Ozzy encouraged me to write a review and eat elsewhere he sent an email to my client that states the following.

"09/06/2017 today one your employees called to complain about an order she never placed. the order does not exist because she called somewhere else. she comes in and threats me about writing a review on yelp about how terrible my is business. she has the time to write reviews and to threat people, but she has no time to complete a task efficiently.

brighton coffee shop management"

#1) I am my own boss and I am self-employed. Nice try. #2) Covering up your mistake for not placing an order and then lying about when it will be arriving is unacceptable. #3) "Threatening" to write a review due to intolerable behavior on behalf of an establishment is my right as a consumer when I cannot get a resolution by phone or in person. #4) If I continue to get harassing behavior from this employee I will be taking...

This was the second time we visited the Brighton Coffee Shop in Beverly Hills. The first time we mainly stopped by for coffee and pastries. It was a busy Saturday morning and we were pretty lucky to come by a seat outside to enjoy the sunshine.

The pastries were great and seemed very fresh but the coffee almost tasted burnt if I had to describe it. The place smelled great with coffee aroma so we were a bit surprised that the coffee didn't taste as good as it smelled.

We mentioned the coffee tasted burnt and the server dropped off more creamers. We didn't need anymore creamers and had barely taken a sip of the coffee. We ate the pastries that were good and left.

The second time we thought we'd give the place another chance as we wanted to try some of the food. We ordered an omelette and a burger. The knives and forks looked a bit on the dirty side so we requested new sets from the server who quickly replaced them.

Both our meals tasted delicious and overall if we didn't have to wait so long for our food I would have rated this place a bit higher a score. The good part is the nice atmosphere and even sitting inside was fine with us as the outside seats fill up fast even in cooler weather.

After we finished lunch we felt like a coffee so we ordered two lattes and they tasted great but were not piping hot. The temperature I'd say was warm. They were extremely busy so possibly they sat on the counter a bit too long before being delivered to our table. We were in a hurry to get home and gulped our warm coffee's and left.

We probably would come back at a later date based on the omelettes alone. For some reason our coffee experience was not quite there. Also, the pastries...

Strait out health hazard!!!! I when to Brighton caffe shop Monday afternoon and bought the lunch special which consisted of half sandwich and half soup and it also came with a side of fruit. I order it to go because I had to be back to work right away. I hate the sandwich and the soup but when I open the container to eat the fruit i realize that the fruit looked weird and slimy and it smelled old and moldy, one of the piece of orange had green fungus growing already. I felt so angry and discussed and wanted to take the fruit back and complain and asked for my money back but because I was working I couldn’t leave work to go back again. This restaurant and is in Beverly Hills for God’s sake, in front of Bella Blanca I would imagine them been so much more careful in handling their food and taking the adequate precautions to serve clean and safe food but I guess I was very wrong! Buttons line is that this cafe should be inspected by the food health department because what happened to me is a health hazard and should not be...