Judi's Deli — Restaurant in Beverly Hills

I don't know what's happened here. I've been a customer for over 16 years. Have they changed ownership? All new faces. The new staff-especially the deli counter guys-what happened to the old guy? The cashiers are even worse and seem to be rotating every day. Portions have decreased and prices have increased. The grill is now closed early at 3-so no hot sandwiches or food? They also take the order at the cash register vs the old way of giving it directly to the person preparing the food-so they've made mistakes every single time I've been there in the last 4-6 months. Wrong soups, no salad dressing in back, mayo on sandwich where no mayo was specified...on and on.

Yesterday was my last day-won't go back. The straw that broke this camel's back-they're not consistently using gloves for food prep-with COVID and the fact that they're literally in a medical office building-this is pure nonsense. Protect your health and pocket-go...

Yesterday I was offered a prep job over the phone via text message by the manger/owner who phone number ends in 9061; today I got to the location 15 minutes early and when I walked in the female cashier with the glasses got smart with me due to miscommunication about my name;then another manager tells me they hired somebody to fill the position;so they are unorganized,very rude, and down right unprofessional. They judged me off my appearance assuming I was just a homeless guy off the street when infact I have a place on the other side of town,I'm from out of town only been here 3 weeks if that, and I'm educated blacked and I'm the last thing from a criminal. Ppl don't know the difference between a app handle, a display name for the app handle, or a Born given name from a fake one. It's sad ppl are so sensitive to what they see on a screen instead of what come off on a plate. I would never eat here let alone...

I'm actually glad I read the recent reviews bc I feel like many people are noticing a sharp decline in customer service standards.

I ordered for delivery recently and they messed up my order and couldn't even call me to let me know an item was out of stock. They wouldn't answer the phone when I called and they tried to make the poor grub hub driver figure it out even though that is not her job. And it took forever to deal with. This is so not like how it used to be! They were great (even during covid) so it's really strange that it's so dramatically different and unpleasant now.

Sad because they make good soup and food, but after my last experience with them, I just can't see myself bothering with their rudeness again. Like this is beverly hills and at these price points, you have to do better bc every other business around is able to meet those basic bare...