KFC — Restaurant in Big Rapids

Waiting in line in drive through forever. I was never asked for butter or honey for my biscuits. The biscuit was dry I ended up tossing it. The strips were fresh along with the wedges so I can't be too upset about the long wait. The girl at the window over filled my drink so much it basically kept oozing out and pop was dripping all over the cup which then made my car cup holder all disgusting. 🤦

Next time I went back I asked for a biscuit with my meal in drive thru. I got corn bread. I checked before leaving the window explain I didn't like corn bread can I get my biscuit like I originally ordered the employee got an attitude with me and said well there is a wait told me to go back 10 mins go by nothing.... I go in explain I'm upset she decided to give me four biscuits... I didn't want four biscuits.. I was annoyed my strips were cold and my wedges were gross. But that didn't matter. They did the same thing to my mom she asked for extra crispy she watched them pack original at the front counter and said hey I need crispy there was like a 15 min wait for that. I really think there needs to be more communication between cooks and the front of the house... Or the cashier's need to tell customers upfront about a wait. Trying to send us with something we don't want at all and then making us wait is ridiculous. I worked here when I was in high school and this kind of service would have never...

I would totally give this restaurant 0 stars if possible. I was an assistant manager there for awhile. The company didn’t care about the well being of their employees nor the well being of their customers. We had sewage coming up the drains in the kitchen and both of the bathrooms. We were told to put a sign on the bathroom doors that stated they were out of order. We kept the kitchen open due to the companies request. When I left this company, I was the only manager serv safe certifited. (Serv safe is basically someone that is able to run the kitchen an knows what to do and not to do). The store should have been shut down then. Instead, they used my Serv safe certification in order to pass their following health inspection. Not only that, but this kfc will be on their fourth health inspection. They have already failed three of them. If they fail this time, they will be shut down which honestly should happen. KFC used to be a great family restaurant, but it’s not anymore. I wouldn’t even want my worst enemy...

The food was okay, I went with my boyfriend. We waited for 20 minutes for our food that we pre-ordered (supposed to be a 10 minute wait, the car ride took up that 10 minutes wait so it should've been ready when we got there). When we arrived we spend 5 minutes at the counter with no service and all we could hear was the manager yelling at her employees and talking down to them (for example she talked about how she's worked at better places and she said food got out because everyone knew what they were doing, but then proceeded to tell her workers... College students... That they had no idea what they were doing). The guy that greeted us at the front counter was very sweet though and he had an amazing attitude which overall made standing there listening to the manager lecture her employees less awkward. We ate our food there and throughout the span of the 45 minutes we were there the manager continued to yell at and talk down to...