Carry-out chain featuring chicken wings, signature breadsticks & pizza tossed from housemade dough.
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Birch Run Deli and Bar
4.8
(344)
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Always open the lid and CHECK your pizza before you walk out the door. I walked in and asked them to make the $9 five meat special fresh. Got all the way home, and opened the box to find 3 & 1/2 pieces without hardly any toppings on it. Called the store asking for a mgr, the guy wouldnt let me talk to one. Said to call back on Wednesday. He (Bobby) could have cared less about my concerns! He said they put the toppings on with a cup and not by hand. So I guess that makes it OK that the other two people sharing my pizza only get barely a piece of pepperoni on THEIR slices. LC your PICTURES of this pizza that you advertise and have posted in the store do NOT match the product you walk out the door with!...
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My husband made an order through the app, they could not find it and said they could do nothing. We got told to call the number on the app and customer service is closed today. Assistant manager can't even get a hold of the owner when I asked for a call from them. This is sad and frustrating. We will speak to corporate and get the refund. The owner and corporate need to get on the same page to set up a way to resolve any issues that arise instead of telling the customer to call customer service when they're closed.
Update: Spoke with the manager and she fixed it. She did great but it seems like no one else knows what they are doing. Happy with the experience we had with her but with everyone else it was...
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ABSOLUTELY AWFUL. I WILL NOT BE BACK. I called ahead and ordered a pizza and bread. So when I got there I just went up to the drive thru window. The guy just opens the window and stares at me. So I told him my name and he said it is still in process to come back in about 5 minutes. So I sat in the parking lot for about 8 minutes and went back up to the window. This girl walks past the window and I hear her rambling about the drive thru. Then she starts YELLING "buzzer, buzzer! That's why we have a speaker! That's why we have a speaker! So it buzzes so we know you're hear." The guy handing me my order doesn't say a single word and just gives me my order and...
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