Wendy's — Restaurant in Birch Run Township

If I could leave a 0 star review I would. Staff was not competent at all or friendly. They didn't greet any of the customers and just ignored everyone waiting to order instead of saying we'll be right with you. I went to use their bathroom and it was flooded from the toilet being clogged. I informed the cashier who let the manager know. She indicated that she knew about it but didn't have time to deal with it. There was absolutely no concern for safety that someone could slip and fall. At the very least they could have put a closed sign up or wet floor sign. They asked a gentleman worker to go clean it and he literally was wearing his food apron to go clean it!! Gross!!! The cashier took the sour cream off my tray to put it on someone else's instead of just grabbing them some. The food was barely warm and the cheese on my baked potato was barely melted. Everyone seemed in slow motion, no hustle what so ever. I usually really enjoy Wendy's but this was not a great experience for my family and I. I think I'll stick to...

I love Wendy's as a restaurant. Their nuggets are the best and their salads even better. But this location has gone down hill over the past couple of months. Today was the second time that I came here and the service was extremely slow. I use the mobile app to order just to save the time of placing my order at the speaker. Today I could barely hear the order taker at the speaker. I had to wait 20 minutes in line just to get part of my order, then had to wait an additional few minutes longer just for my salad. Any other location I wouldn't have this problem. This location used to be amazing but you can tell that they are dangerously short staffed. I wont be back at this location...

If I could give 0 stars, I would. We're a Military family traveling. My husband is a US NAVY CHIEF, we ordered using our mobile app. & when we arrived they gave us only half of our order. We went back through the drive thru to get the rest of our food. We were told that our receipt printed out partially. We were questioned as if we were lying. We were accused of placing the order on a different day. The level of racism & accusations were like no other. I will NEVER come here again! NEVER! We spent $27 & only got 3 kids' meals. The guy was so nasty & disrespectful. I asked for a refund & was told I had to request it...