Madam — Restaurant in Birmingham

Had a private brunch event and I was very disappointed. It was a special event for a dear friend and a lot of effort and love went into putting in bringing people together. I normally would let the one off experience go and not review. Because this WAS a special occasion I felt it was necessary. I'll start with the service. The waitress was unprofessional. Having been a server myself for 10 years, I give a lot of grace however she was downright rude. Did not smile or greet once. Didn't ask to take drink orders. A couple of us placed orders and she would take one order, look annoyed, and then try to walk off while the next person was waiting to place their order. She'd step back and seem annoyed. She looked like she was forced to be there, and she could have but that is not to be taken out on the guests. WE HAVE A SPECIAL EVENT we are celebrating. An event that comes only once in a person's life. Be mindful and be professional. Everyone there was commenting on the rudeness of the server. She definitely threw a damper on the restaurant atmosphere. Check came and that was the only time she smiled and thanked us.

The food: we ordered a variety of dishes and tried a few. The shakshuka, as a person of shakshuka descent, was an abomination. The favor was bland and the ingredients were not properly cooked together to have that well tomato based flavor throughout the dish. The eggs were ordered over-mendium and they came raw in the steak and eggs dish. The steak was sub par. No flavor. The Caesar Salad was 6 small romane whole leaves with the blandest Caesar dressing covered in parmesan. All you taste is raw lettuce with parmesan. I added chicken to it. It could be a chocking hazard. The chicken was off to the side and it was like those pre-cooked skinless not breaded frozen chickens that were thrown on the grill last minute. It was cold in the center and hot on the surface. VERY DRY. The fries and potatoes were good. The decor of the private room was tacky, but thats subjective. Honestly disappointing experience overall. We enjoy a nice brunch and dinner out so when the food is good, I can overlook a lot but this as a whole just wasn't a good experience and it was extra memorable due to the special event we were...

I live in town and really wanted to like this place. I came here with a friend visiting from New York as it seemed like a special place based on the menu and seasonal concept. I had made a reservation and we were seated promptly. The decor is stark but impressive. Our server introduced herself and began describing the menu. Suddenly she excused herself mid-sentence and ran out of the restaurant. We assumed she was sick. When she returned, she went to two other tables before coming back to us, which was incredibly strange. When she returned to our table, she proceeded to describe every single dish in detail, which was unnecessary and we were getting hungry at this point.

The food began to arrive and the presentation was great on most dishes and impressive. The bread and burrata was not great. It lacked flavor and the homemade bread that the server hyped up was stale. My octopus and cacio e pepe was beautifully plated. The octopus was cooked well but the pasta was really over seasoned to the point where I didn’t eat it. My friends fish dish was under seasoned and the plating was messy. The dessert, Milk and Honey, was by far the best part. It was beautiful, unique and was delicious!

Throughout dinner, someone kept trying to take our plates away before we were done and the server seemed irritated that we were taking so long to eat, which was ironic considering it took her so long to let us order. She had a condescending tone every time she came to our table, like we were irritating her asking for another glass of wine or the dessert menu. Meanwhile, someone was dragging black garbage bags on the floor from the bar through the restaurant, which really threw off the ambiance. You’d think they could just keep the garbage up front until service was complete or find a different solution where it wasn’t going past customers at what is meant to be a fine dining experience.

Overall, I would not return for dinner. Maybe I would give Madam another shot for brunch. I saw some patrons getting the same dishes in the lounge area but the hotel entrance. I would for sure come back just to get a drink and the Milk and Honey dessert at the lounge where hopefully you didn’t have to interact with the...

On Thanksgiving 2023, my Husband, Father and I ventured out to a different restaurant in Birmingham thinking it would be open. It was closed. I hopped on Maps and tried to find another restaurant open at 6:15 pm. Saw Madam was and immediately became excited because it's been on my list of Metro Detroit restaurants to try. I called and spoke to their lovely and amazing host Bianca. She was absolutely divine with her customer service. She said they were open and to come on over. If I thought Bianca was wonderful on the phone, she far exceeded our expectations in person when we arrived. Even in the middle of dinner when I asked where the restrooms were, she promptly began walking me towards where they were located. Not only is Bianca beautiful on the outside but she is on the inside. The entire team was wonderful and accommodating with any requests. My family and I sat near the window and enjoyed a lovely experience. Our food was PERFECTION! Highly recommend their mushroom dumplings! I'm dreaming of that dish! What's funny is a few days later, my Father was sharing our experience along with pictures and video to my Sister who lives in Vegas and has been apart of MGM Corporate for 25+ years in HR. She has been to thee most exquisite restaurants they offer in America. Now she wants to eat at Madam next time she is in town. To me that is impressive and a compliment because she is a stickler and difficult to please. The decor was innovative and lovely. Truly enjoyed all the unique artwork. The single restrooms were spacious and clean. Menu is definitely on the pricey side. Ordered Aquapanna and it was $10!!! I've never seen it higher than $6. Other than that, I'm looking forward to trying more of their lovely cuisine....