Chick-fil-A — Restaurant in Bismarck

Honestly one of the most exciting things that we got in Bismarck as of the last couple years is Chick-fil-A. I was told about their amazing customer service and the rep They have country wide. Plus it was suppose to be God's chicken . I can say the food is pretty good but overall the service has been about average if not worse at times for me. They use some of the cheapest bags and cups and cup holders I have ever seen. Their cups will leak over time and overall when addressed with some packing issues where the bag was ripping they just threw it in a bigger bag for me to take to my clients as I drive doordash. So I brought a customer a ripped up bag that was in another bag. I got a 1 star review from them and rightfully so. Overall the rating I gave is fair I could be harsher to be honest. The company as whole has been the most disappointing business to come to Bismarck(because of their rep that is). I expected so much with their reputation and the store simply lacks the customer service or follow through needed to fix simple issues. I know it's new and will get through this but the way they treat us doordashers is subpar. We should be peers but we are treated like an annoyance that comes in. We too are service workers. Please treat us better we too are helping...

Unfortunately, this particular Chick-Fil-A is not operating at the usual high standards as the ones you find all over the south. Chick-Fil-A was started in Atlanta and is still headquartered there. I’m from there as well and it was actually my first job years ago in high school. The service, food and overall experience at the Bismarck location is subpar compared to a well oiled establishment like what I’m use to. Sadly, Fargo’s store is even better. No one seems to really care here and it is not an A+ Chick-Fil-A experience like they are supposed to be known for. For example, the employees down south walk around and offer to refill your cup, take your tray or trash etc. not because they have to, but it’s just a pleasant and kind gesture. It’s often unexpected and that is the best part. I remember doing this for patrons and it made me feel so good! This has never happened to me while dining inside here. I hope they read these constructive reviews and make changes, but that’s on the franchise owner and management to do. Just expect your visits to be “hit or miss” here (and I hate to even say that, but it’s the...

I have somehow gotten into a sauce war with one of the employees at this location. Sounds funny, but she insists that there is a sauce limit of 6. However I order through the mobile app and I get 7 sauces for my large fries and 2 chic-fil-a sandwiches. 7 sauces is part of the order it’s on the receipt so it should be included. 1 extra sauce should be no problem right? If I order and she is working she will only put 6 in the bag and I have to walk in to get the 1 other chic-fil-a sauce. It sounds so petty, but I couldn’t let it slide because a customer should get exactly what they buy. It’s uncomfortable walking back in for one chicfila sauce. My receipt says I bought 7 so just give me 7 please, but since this has been a recurring thing it’s just not worth it for me to continue eating here. I like the chicken, but hate the hassle to get the sauce that I ordered. For that I must leave a 1-star review so that others can see the struggle that was had over one...