Savastano’s

This restaurant was in the struggle that day! We were visiting Tulsa and we love a good pizza spot this place looked promising. Everything started out great, we had a small wait for them to clean off a table because we were with a group of 8 women. Once we were seated a very nice server came over and introduced himself and we e planned this was our first time in and would need a little extra time to look the menu over because it’s a big menu. We got the time we needed to order and after that is when everything went downhill. So we waited, other customers were starting to coming in to dine which was awesome because we were thinking this must be a great place. After a longer than normal wait for pizza and us noticing that customers that were seated after us near our table started to get their pizzas first we were starting to wonder what may be going on. A few people ordered salads and they hadn’t got their salads either. So when the 3rd group of people who came after us got their food and we still were waiting I called for the waiter. We asked were the salads were and he was dumbfounded that we had not received our salads yet and not sure what was happening. He brought out the appetizers, they were good! Then he left to handle the salads, then the manager just happened to be close to our table and I asked about our pizza and explained that we had been waiting a while and the customers that came in after us were getting their pizzas. The manager stated, “oh when you order a lot pizzas it can take longer” , I stated we ordered two pizzas. She was confused so she went to go find out we’re out pizza was. The manager came back out 20 minutes later with pizzas. Sadly our deep dish pizza was barely warm( so our pizza obviously had been sitting) and the other pizza crust was literally burned not to a crisp but clearly over cooked. I called the manager back over and explained that the deep dish was not even hot and she explained that it’s hard to get a deep dish pizza hot because of all the layers on the pizza, which made zero sense because if you can’t serve hot pizza then don’t serve pizza! She offered to remake the pizza we were on a time crunch to get back on the highway to head home, so I asked if she could run it back through the oven she agreed but she had to remake the other pizza because it was burnt and she recognized that. We arrived at the restaurant at 1:49pm at 3:13pm is when they started the process of remaking the burnt pizza and rewarming the deep dish pizza . Needless to say the deep dish pizza came back hot white nice stringy pulled cheese when I got a piece but honestly by this time everyone was over it and ready to go. The serve came over and apologized and then the manager stated she would be glad to discount the food for our trouble. Oh I didn’t even mention I ordered a kids chicken Alfredo for my daughter and I literally had to ask for more Alfredo sauce because her noodles came out with a dab of sauce and a bunch of dry noodles🙄. The server left to bring back our tickets and the manager also brought out the pizza that was remade. When I received my ticket there was not discount on the ticket so then I had to bring that to the server and manager’s attention they took the ticket and took off $10. With the discount I still had a $79.54 ticket which the experience was not worth $79.54, I was not expecting a free meal but I thought with all fairness with the time we waited the mistakes made she could’ve at the least discounted the ticket $25 but I didn’t complain I was over it I paid my $79.54 and tipped cash and left. THAT WAS MY FIRST AND LAST VISIT TO SAVASTANO’S…… I will give them credit that the deep dish pizza had a good flavor but that is not enough to bring me to another visit ever.