Dairy Queen — Restaurant in Blanco

My Husband and I had visited this location earlier today with our little one for lunch. We came back for a blizzard. Once we ordered our blizzards through drive through the lady that took our order had an attitude. She made it out to be a problem when we ordered a blizzard and didn't want one of the items in the blizzard itself. You could hear it in her voice, and even better once you got to the window she had an attitude by the way she looked at you. The way she presented herself. No smile. And said here is your blizzard without the "xyz". It shouldn't matter how you order your meal or dessert everyone is different and likes different things. If everyone liked the same thing we would live a very boring life. I surely hope whatever your going through it gets better but don't take it out on your customers. Better yet if you don't want to work there, clearly it shows and you should find another place of employment that makes you happy. It's not fair to the consumer. Treat others as you would want to be treated. The cherry on top of this whole interaction was husband's blizzard cup was found to be leaking on the bottom half way cut through. The bottom of the cup nearly opened up. Thankfully he was lucky enough to finish it before causing a mess. My blizzard had 5 different holes on the side of the cup like she used her finger nails to press through the cup. The cups are pretty thick so it takes some force to make these piercing holes in the cup. The bottom line of this review is would you personally want someome to deliver your ice-cream of choice the way you did to your customer. I'm sure your answer will be no. Is there no quality control going on to triple check your product before giving it out to the customer. I surely hope you do better. Photos are attached...

7 year old girl, trying to learn how to make orders and hand money, waited in line for a long order, then a man walks up to make an order and the cashier tries to take his order before the little girl. The man says the little girl was first so she makes her small blizzard order and stand back to wait. The cashier takes the mans order then makes his Sunday. A family of 4 walks in, she takes their order and makes mom a orange julius. Then she makes the three other people their orders, all orders needing some kind of mixing with ice cream. The little girl is still standing and waiting. That is about the time I said, have you forgotten her she has been patiently waiting. The cashier says, her order is being made. Another cashier working the drive thru window, starts making the order. I told them how rude they were to ignore a child that way. Not an I am sorry, not one single condolence! YOU ALL SHOULD BE ASHAMED for not providing better customer service to a CHILD! It took a lot of courage for this little girl to walk up to the counter! The cashier was the skin head older lady with the tats! Been there for years, which makes her incompetence even a bigger crime! Sure we will be back, not much else in this town. Still your store should have pride for the community and cleanliness and your staff needs to learn some customer...

I frequently travel north/south on HW 281 from San Antonio to the Fort Hood area and often stop at this DQ location. I can honestly say that more often than not, the service here leaves a lot to be desired. The workers here are SLOWERRRR than molassis in the dead of winter and over half the time, somehow mixing up simple orders...no sense of urgency and customer service. They move at a purposed snails pace when this location never really has any large meal rushes whether lunch or dinner as it would typically be like in the middle of San Antonio during lunch for example. My wife likes the icecream and some of the specials but my goodness folks, even before this restaurant was rebuilt, it was still a mixed-up operation and still is. When I travel 281 on my own, I usually wait to stop and eat in Marble Falls. The management/owner should start reading and follow up on these ratings and reviews and make an effort to improve the quality of service...or replace employees with low performance standards. With these consistantly low ratings, I can bet that these problems exist somewhere...