Starbucks — Restaurant in Boerne

Placed a mobile order for 2 drinks and accidentally selected "in store" when I meant to select "drive thru". We had our dog in the truck and so we used the drive thru and let the barista know at the speaker that we accidentally placed a mobile order for "in store". This really upset them because their response was "Did you just now place it? Well we will see if we even have it ready for you at the window." We placed the mobile order 5 minutes before we got to the speaker and didn't understand why it was such an inconvenience for them versus placing our order for the first time at the speaker. We pulled up to the window, and the guy who I assume was the manager (Old, white, bald, short, bad attitude) told us that what we did threw off their "Algorithm". He kept trying to talk over us, but we didn't understand why the sass when it was an HONEST MISTAKE. He made us pull into a parking spot and walk inside to get our drinks since I accidentally placed it as an "in store" pickup. I wasn't even in the store for 30 seconds whenever we shortly received our drinks. It all felt very unnecessary and almost like the guy was trying to pull some power move. We were not there to make things difficult for them, for we worked in the food industry for years and understand how annoying customers can be, but this incident felt so...

Worst customer service at any Starbucks I ever went to! The girl Alicia took my order and I ordered 3 drinks and 2 cake pops, she repeated the order back and my friend agreed he heard it correct too. Took 10 mins to get our two drinks and one didn’t have the cold foam I payed for so I asked for them to add some. The guy at the register did it, and I asked how much longer on my last frappe, he said he was getting it. 20mins later and we are really upset wondering where it is and we asked again, they said someone took it so they made it again but it turns out they remade the same drink we already got, and never rung up the 3rd drink we were supposed to get and waited on for 20mins. Thinking he would at least give us the remake of what he made of the drink we already got, he tried to charge me for the 3rd drink we never got after waiting 30mins and when I said nvm bc I was late to a party he said ok have a nice day and threw it in the trash while looking at me with a rude look. $22 for 2 coffees, 2 cake pops, and a wasted 30mins for a drink they never even wrung up and for the rudest customer service!!!...

This is my local Starbucks, so I stop here maybe 3-4 times out of the week on my way to work. I've never had a bad experience, till today. The girl that took my order through the drive thru was the best, she had a great vibe and a very kind tone of voice. When I get to the window expecting to see the same girl that took my order with the great energy, i found somebody else. This other girl I'm not sure her name but she is white, curly hair, i couldn't see the name tag. Had the worse attitude and fake. She snap the $20 out of my hand when I asked her how much was it, she just took the money didn't say anything to me. I had the change in my hand and was gonna give it to her with the $20. After I told her it was very rude of her to take my money like that, then she said sorry. I am a firm believer that if someone doesn't like their job, they should just move on to do something they like. People are already having problems and bad moments in their life... no one needs to go somewhere to pick up coffee and find a rude person. I hope she changes her attitude....