Taco Cabana — Restaurant in Boerne

We took Taco Cabana off our list of fast food places to enjoy in Boerne a while ago, after realizing that their continual habit of getting our order wrong just wasn't ever going to be broken. We counted 9 times over the span of about a year, over 10 different visits - both dine in & drive thru - that our order was wrong in some form. That means just once, we actually got exactly we ordered & paid for!? The final straw was a drive thru order that we paid $28 for at the window & kindly requested that they double check our bags for accuracy before we get them since we've had so many bad experiences with mistakes, upon which the nice cashier assured us would be done. We were asked to pull ahead into a parking spot & they would bring our order out when it was ready, which we were happy to do. More than 10 minutes later, another nice employee came out with our food. We lightheartedly asked "everything's all there, right?", to which he laughed and said "yes - my Manager checked it". We tried to do a quick scan through the several double knotted bags of food to confirm, then (stupidly) just decided that a Manager double checked - HAS to be correct.

Wrong. Got home & learned we ended up with someone else's order entirely - bags with our receipt attached to them. Pretty sure the food we ended up with was far less than the $28 we paid. We called (once again), spoke with a very apologetic Manager (once again), and were told to mention his name during our next visit for a free meal. Nope. We've...

First time visiting here as we were traveling for a birthday and it was the worse experience in awhile. As we walked in, there was nobody attending to customers at the register, we waited about 5 minutes until we were finally helped. Then the person who attended to us looked to be the manager who had a look on his face to be annoyed, he also had no smile and didn't say a word like " Hi" " welcome" or anything, all he did was stand there and waited for me to start ordering, and as I did he would press the button on the computer fast and just stare at me like "hurry up what else?" I paid, and still no word like " thank you" or anything..felt very unwelcoming. Then we sat down and the food took about 10 minutes or longer, and it wasn't much. I looked over to where the manager and workers were preparing food and noticed it was not kept clean either.There was lettuce , cheese, tomatoes scattered all over the counters with no one cleaning it, and chips were in the open air, very unsanitary! I said to myself after, " That was so horrible, I'm never coming back here ever again, probably not even ANY Taco cabana Ever." " We could of ate somewhere much better " And I hadn't been to one in over 8 years since the one in my hometown...

I hate to leave a bad review in my hometown but I just had a terrible experience. I had OVER an hour wait. Yes, over an hour and that was using the app with curbside pickup. Many cars in the drive-thru were driving away without their food. I would have given up but it was already paid for using the app.

If you care to read further here is how my experience played out:

Used app and ordered food with no problem. Parked in pickup spot and waited. Noticed a sign on door stating lobby closed. I figured they would see me and bring it out. I waited a little longer to no avail and decided to call them to "check-in". They told me they couldn't bring my food out due to being short staffed. They told me to get back in line in the drive-thru and they would hand me my food thru the window (WHAT????). I endured that eternal wait and finally got to the window. They then told me to pull back around to the parking area and somebody would bring it out. (WHAT????) A young lady finally brought out my food. Total time elapsed approximately 1 hour 15 minutes.

I'm tired of hearing the reply from all establishments stating "we are short staffed". That excuse was ok with me for a year. Not anymore. There are...