Starbucks — Restaurant in Bolingbrook

I live nearby, and know both Starbucks inside Macys and the one outside with a drive-through fairly well. The problem is that while I have never had any issues with a drive through one, sometimes, they are way too busy, and I get to choose the one inside Macy’s. I have never had a good coffee at this place. Multiple times, I encountered very unprofessional staff, once, I paid for my coffee and was completely forgotten to be served one!! Today, however, has brought a “cherry” on top of all experiences. The panini I brought home has a corner chewed of with two bite marks. It was placed in a paper bag with bite marks facing down, so if you would eat it straight from the bag - you would never know!!!!! Luckily, I always take mine out and put it on a plate. The most nasty and unprofessional place ever!! Will never ever spend a penny...

I came here and ordered 2 drinks and a sandwich. The young man behind the counter was pleasant, however Mishell (sp) was absolutely RUDE!!!! I frequent Starbucks quite often and have always received great customer service. Her CS skills were the WORST. I simply was making a statement about star points and she very rudely said " we don't have a QR reader",which would have been fine had she not been so obnoxious about it. No wonder they only have 3 star rating at this location. Do yourself a favor and go across the parking lot much...

Went last night for coffee and hot chocolate before walking to see the tree. They said they had no decaf, but they had pour over. Oh yeah that's decaf. They had NO sugar. In a coffee place. They had to make hot chocolate twice because it was luke warm the first time and slightly warm the second time. She forgot our cakes. Neither girl smiled once. I get it, they don't want to be there, but they're getting paid and it was $13 for absolutely the worst...