Auntie Anne's — Restaurant in Boone

Ordered two regular pretzels online and scheduled my pick up for a half-hour later. When I arrived at the appointed time, I was advised by the employee on duty (the only employee in the store) that she was backed up on orders and mine would "take some time" before it was ready. Other customers in the store said they had been waiting for more than 20 minutes and there was a car in the drive-thru waiting as well. This sole employee was working very hard in the kitchen preparing orders while also working the counter and drive-thru. The store was clearly understaffed which is the same experience I've had previously at this location. Very frustrating. The pretzels themselves, once I received them, were delicious. So, kudos to the employee for upholding product quality despite the terrible customer service situation...

I do not comprehend how upper management of this establishment thinks it is ok to only have one employee working at a time. I've been twice since moving here and both times there was only one woman working. I have worked fast food and can't imagine that stress on the poor woman that's stuck working a two person (at minimum) job. It's disappointing to see corporations continue to treat their workers poorly. The excuse of "staffing problems " because they won't pay any potential employees a decent wage is deplorable as well,...

I will die fighting for this place, Kennedy, Caroline, Alexis are probably the best customer service people I’ve ever seen in a store, they saved a elderly man from falling infront of me, I also just had surgery on my hip and they threw in some extra sugar so I can wrap my wounds so the cats don’t get to me that bad, i own 5 battle cats that compete often and I am also a turtle father that I fed the extra pretzels to I love this place so much I wish I...