Waffle House — Restaurant in Bossier City

Food is on point, fast, filling, affordable, and delicious! Kudos to the cook who danced to Whitney Houston but is too young to have known her raw talent (lol)!

One server was grumpy granny with poor customer service skills unfit for the pleasant eating experience of Waffle House. The fumes from her box bleached hair and toxicity from her faded sleeve tattoos must have impacted her emotional intelligence skills and ability to relate to others. In addition to her poor attitude she spent more of her time talking and sharing tea with her co-workers instead of serving customers.

Her colleagues, Jennifer and Chris, were extremely attentive, sweet, and demonstrated their commitment to quality customer service, with a smile!

Recommend the regional manager who has oversight of the 1986 Airline Dr location, seriously consider if retaining this rancid, bad Apple is the type of representation needed for the Waffle...

The manager of the airline drive location is absolutely terrible. My husband and I are loyal customers we go there once a week to eat breakfast together before work and enjoy a nice warm waffle. Because I am a heavy set woman I cannot fit into a booth. We asked one of the waitresses could we sit in the front she says hold on and she goes and asks the manager. The manager then looks at me and says loud as she can "WHATS WRONG WITH A BOOTH" while staring me dead in my eyes. She could clearly see whats wrong with a booth. I have never been so humiliated by another woman let alone another heavy set woman than I have at this location. We could have easily came up to me and said it in a nice way we cant allow you to sit in the front, if you wait a few minutes i could see what I can do. But no she is ignorant and has terrible customer services skills. Her attitude...

I've been going here for years! Usually if a mistake happened, they apologize and correct it. Tonight I was there, ordered t-bone steak with hash browns smothered and covered, and a salad. I found a hair on my steak and brought it to their attention. They asked if I wanted a new steak....I said no. They tried to say it was mine and I said how do you figure??? I have a dorag on my head! Ooppsss...didn't think about that! So cutting on the other side, I find another hair on the same plate!!!! I was pissed! Really? 2 hairs on the same steak? At first when I said something....the cook was playin on his phone, the other lady was tending tables, and my server was bent over in front of the register! No one acknowledged a damn word I'd said! In the end....I have both hairs in a napkin, was kicked off the property, and was told I didn't know...