Capital One Café — Restaurant in Boston

I went by the ATM and was given a side eye and attitude from one of the ambassadors. After saying hi to a barista (shout out to the baristas) I went to pull some cash out for my manicure. By the time I start punching in my information the same employee who rolled their eyes at me asked if there was a problem because she assumed I was giving her a problem. I, suprised, asked her if there was. I then asked for a customer service line because I didn't deserve an attitude from an employee. She then ranted back and grabbed her manager who then continued to tell ME I needed to calm down. I asked for a customer service line and was told to call the number on my bank card, all while other customers were walking in. I called the number and was told I needed to watch my language, as if I don't have the right to be mad for being harassed unprofessionally by a manager and staff who obviously don't understand customer service. I was told I'd hear back in 30 days... aka I won't get a call back because of my valid...

The bank and bank agents are great. If you're looking for a place to study or do some work that's on the louder side, this is your place. They frequently have games, give aways, paint nights, etc. On Valentine's Day, they had free pastries, yogurt, and fruit for all patrons. The coffee is usually spot on (and 50% off with a Capital One card), but I've had several occasions where my order has been messed up (usually it happens when one specific barista takes my order). They always will remake it, but the baristas aren't always friendly about it and have tried to blame me. That's the only reason for 4 stars...

Jasmine, the manager at capitol one cafe; completely saved my day from total turmoil. I literally cannot explain the horrendous day I was having all the way up until I walked through the doors at 310 Harrison Avenue, Boston. She showed me true kindness that I havent been quite used to lately. When I say, it was in the top 3 of worse days ever; it truly was. Thanks to Jasmine and the kind barista making my frozen frappe; I was able to leave all my bad feelings at the door and ready to be treated like an actual human being. saying "I needed this experience" is the complete understatement of...