Moxy Boston Downtown — Hotel in Boston

The Moxy is a hotel geared towards minimalists and those who aren’t looking for coddling. I highly suggest you understand this type of Marriott before selecting.

The Moxy Boston is a superb location, except for the noise coming from the street. This maybe why they provide ear plugs. When checking in I was told we were upgraded to a higher floor. The highest floor still hears the street noise! In addition to the ambulance, police and firetruck runs typical for a city, the street below was under construction nearly 24 hours and beyond the control of this hotel. There was also someone, I’m assuming, with mental health issues that screamed, from the street level, continuously our first night. The view was amazing.

The Moxy has no closet, no coffee maker, no shelves, and in the bathroom, there’s one tiny glass shelf over a sink that takes 5 minutes to drain. It does have lots of hooks, a wiggly folding table, 1 wooden folding chair, 1 luggage rack, a pleather chair that’s too low to use with the table (but there’s a pillow to sit on for added height). There are plenty of charger ports and if you can’t sleep a way to get bedtime stories.

No refrigerator or safe.

Yet nothing beats the cool grey cement walls and ceiling. Had there not been a giant picture window, it might be what prison feels like, except without the hooks on the wall...

Upon check-in guests receive 1 drink ticket each. This is for the Moxy Bar which must be pretty good because it always felt busy. The signature drink is included with the drink ticket. It’s a fu-fu cocktail that’s not bad but served in a plastic cup, which takes away its vibe.

There are plenty of games to play, Foosball, music playing everywhere and the Boston Moxy has a nice swing. The front security guard, the engineer (our tv was broken, he was sent immediately and fixed it), and most of the staff are friendly and kind. The Moxy bar is a separate entity from the hotel. This is important to note.

One of the managers recommended a great restaurant down the block, great choice, he was very nice.

Coffee! Really, really, 1 regular coffee maker in the Moxy bar starting at 6 am. that’s for hotel guests. It’s free, it’s hot but if you request decaf, there’s a charge. So, I pulled a Karen and said are you kidding what kind of Marriott doesn’t provide decaf coffee too let alone full cafes all day long? I’m pretty sure I was polite but tense…. Whereupon the first day manager, a male, told the Moxy Bar to charge the hotel for my decaf. When I asked for decaf on the second day two different Marriott people told me there was no way I was promised this and then a different manager, a female, was tougher, rather abrupt but gave me some $35 1 day gift card that she said our reservation didn’t include but would include decaf coffee and anything else I wanted. I only wanted decaf coffee.

After which the Moxy Bar Manager Myles, stepped in saying he’d give me decaf the rest of my stay. He said it with a smile, he was kind, he tampered my frustration. Thank you Myles, you know how to deal with guests, Ok, we’re talking a minor amount of money but we’ve stayed in every Marriott hotel, Fairfield inns on up, never has there not been coffee makers in the room or carafes in the lobby with both regular, decaf, and hot water.

Then on day 3 my room card stopped working. I had to face the female manager, who again, was rather abrupt….

So here’s my take, location-wise perfect, peacefulness not really, upbeat yes, coffee make sure your reservation includes some $35 room charge gift card, need a drink try the Moxy Bar, need rest go elsewhere. Former felons may not want to stay here and oh...

On Friday, November 10, 2023, I had booked a room at the Moxy Hotel Downtown because of its proximity to the theatre district. I arrived at approximately 3:45pm when it was kind of dusk like. There was no one outside the hotel to talk about parking. I walked into a dimly lit first floor and finally found a sign saying reception on the second floor. The second floor was also dark-the signage was poor. The check-in people were fine. They put me on the 14th floor. I preface my remarks by saying that I have stayed in hotels in many parts of the world from Europe, across America to the country of Georgia so I am not unfamiliar with what to expect. I opened the door to look down a passageway of about 12 or so feet, reasonably wide enough. To the immediate right was an attractive bathroom. I looked for a closet or indented space to put my suitcase, hang my overcoat, etc. There was no such space. The provision for hanging your clothes consisted of hooks coming off the wall. Three of the hooks contained wooden hangers on leather straps. The floor was a dark, cold, green laminate. I walked forward-I quickly came to what they call the bedroom. It was barely big enough to hold the double bed. Where to start? The end tables on either side of the bed were no more than 12 inches wide and 12 inches deep. What it didn’t have-there was no desk, no bureau, a small portable table had been hung from the wall on one of the hooks. The only problem was I couldn’t figure out where it would fit because the room was so small. Not a carpet or piece of warmth was to be seen. The walls, believe it or not, were baron concrete, reminiscent of what I think you might expect to find in a backward country. The lighting fixtures in the bedroom were connected to the metal cables that you see outdoors. You might call this the industrial look. There was about 12 inches between the bed and the windows. This was the only plus to the room-a lovely view of downtown Boston. The only place to put your suitcase was on the floor unless you wanted to use a very unstable looking rack which also hung from the wall. No ironing board, no iron, no refrigerator, no coffee maker, not even a small bureau to unpack if you were there more than one night. The bathroom was another interesting situation. Although attractive and modern, what I found was interesting. There was no bathmat to put on the surface of the floor in the shower. I am in my 80s and therefore, surfaces become important. Once the water hit the floor, it turned into being the most slippery surface you can possibly imagine. To avoid falling, I had to brace my feet against either side of the shower and hold on to the shower device itself. A simple rubber bathmat or bath strips would have made a difference. Let me sum up by saying this-if you are going to Boston to see a show or want to be somehow in the theater district and you don’t care about the room you are in, the location is a 10. If however, you are used to, as I am, having a room that makes you feel comfortable should you want to spend some time there as well as outside, then this is not the hotel for you. Of all the places I have stayed, this was the most unwelcoming and uncomfortable room I have ever rented. I am not in the habit of writing reviews but I felt an obligation to let people know about this place and by the way, this cubicle of a room was just under $400 a...

First time staying here. First let me say the location was amazing! Walking distance to the Wang Center and many wonderful restaurants. We paid $40 for parking nearby which was fine because of the location. Check in is on the second floor and right on the counter is a sign that says "WARNING WE ARE LOUD" Honestly, I saw it and thought because they had a bar near the check in, it got loud on that floor so we didn't ask about the sign. The staff was friendly checking us in and the man said he was upgrading our room. A woman behind the desk said Welcome to Boston and I said Thank you and then she laughed...so I smiled and she said, "I can tell you're from out of town because of how you're dressed!" and laughed again. Unsure of what she meant, I turned to look out the large windows. My husband thought she may have realized I didn't like her comment so she started making friendly small talk to him. We were dressed business casual and all three of them behind the desk were in tees and jeans. So, still unsure what she meant, I didn't explain we have lived just outside of Boston all our 60 years of life. FYI, my husband understood the man checking us in that they charge $25 for incidentals but refund it if we don't use it. He then gave my husband a coupon for $25 to use at the bar. We didn't use the coupon and returned it to them at check out. After checking out and seeing the $25 charge on the bill, we thought we would keep an eye on the refund. It never came and when my husband called them, they said the $25 charge was for if we used the fitness center, which we didn't, but that we do not get it back. To make up for that, they give you the coupon for the bar. So my husband said, so you charge us $25 to force us to use the bar...the man on the phone said, I guess you can look at it that way, and apologized. Anyway, our room was a corner room on the eighth floor and the view was amazing! However, it was so small, something we were not used to and was a bit surprised but again, wonderful views and we figured the small room with a full size bed, two incredibly small end tables, one of which was filled, and one chair was an experience! On the wall was hanging a fold up table and I think a fold up chair. The bathroom was very nice except that the toilet never flushed completely, there was also two wall lamps in the room that were both on but one bulb was blown, and the remote for the TV was sporadic. For the amount we paid for the room, these are things that should have been checked. When we mentioned it at check out, the man never looked up from what he was doing, nodded his head once and never apologized for the inconvenience. Oh yah, we noticed there were two sets of earplugs in our room and shortly realized why. That WARNING sign I mentioned, the view came at a cost, although the windows in our room were not open and we were eight floors up....we were awaken most of the night from street noise! The mattress was hard as a rock, too, which...