W Boston — Hotel in Boston

W Boston: A Disappointing Disgrace

My stay at the W Hotel Boston was disastrously far from what one would expect from a Marriott co-branded establishment, traditionally known for their high standards and quality service. This experience was an unfortunate deviation from the norm, leaving me thoroughly disillusioned.

Upon arrival, we were supposedly "upgraded" from a "Wonderful King" to a "Spectacular King" room. However, the so-called upgrade was a farce. The room, while larger, was cluttered with impractical, oddly-shaped furniture, rendering the extra space utterly useless. The anticipated view was nothing more than a dismal glance into an alleyway.

To add insult to injury, at check-in, we were blindsided by a $35 per night destination charge on top of already premium rates. This fee, meant to be a food and beverage credit, felt more like a compulsory minimum spend at their overpriced restaurant and lounge—where a simple breakfast for two astonishingly costs around $60. Moreover, this credit was not automatically applied to our account as promised, leaving us to chase down refunds.

Our room, number 1103, offered a view of nothing but the alley, subjecting us to nightly disturbances from the loud club located behind the hotel, along with disruptive street noise, garbage trucks, and other late-night commotions. The room's proximity to the stairwell further ensured a rude awakening each morning due to the sound of people traversing the stairs. Despite the room and its furnishings being noticeably old and dated, it's worth noting the sheets were of high quality—a small consolation in an otherwise disappointing setting.

The incompetency extended beyond the room itself. Our room keys were inexplicably deactivated after just two days, and requesting reactivation from the front desk turned into an inquisition, with staff displaying a shocking level of rudeness and discrimination, especially towards my partner. This behavior was not only unwelcome but highlighted a concerning level of bias and disrespect from the front desk staff, seemingly influenced by race and sexual orientation.

Even attempting to work in the lobby lounge was fraught with challenges, from being interrogated about our presence to being outright ignored when requesting beverages. The entrance was another point of contention, manned by staff who neither assisted with luggage nor offered basic courtesies like door opening, instead choosing to be confrontational.

Our grievances were communicated to management, only to be met with indifference, as they opted to commend their staff's appalling conduct instead of addressing our concerns. This experience was the epitome of anxiety-inducing, plagued by constant uncertainty and dread over what unpleasantness would come next.

In conclusion, the W Hotel Boston is a stark departure from the Marriott brand's reputation, proving to be a stressful and regrettable choice. I advise against staying here; there are far superior alternatives that truly understand the essence of hospitality. This establishment is unworthy of its "premium" label, a genuine letdown in...

During our recent trip to Boston, I had the pleasure of staying at W Boston, and it was an experience that exceeded our expectations. From the moment we checked in, we were greeted with exceptional service and hospitality that continued throughout our entire stay. The staff at W Boston went above and beyond to make us feel welcome and informed about the city. They provided us with valuable information about the local attractions, ensuring that we made the most of our time in Boston. The concierge was particularly helpful in recommending great restaurants and places to visit, and we were incredibly grateful for their suggestions. Each recommendation turned out to be a highlight of our trip, and we were able to experience the best that Boston has to offer. One of the highlights of our stay was enjoying breakfast at the hotel's beautiful and relaxing restaurant. The ambiance was perfect for starting our day on a positive note. The surroundings were elegant and inviting, creating a peaceful atmosphere that allowed us to truly unwind. The waitstaff at the restaurant were friendly, attentive, and made us feel right at home. Their warm and welcoming service added an extra touch of hospitality to our morning routine. Staying at W Boston was truly a delight. The hotel itself exudes a modern and stylish vibe, with well-appointed rooms that were both comfortable and aesthetically pleasing. The amenities provided were top-notch, ensuring that our stay was as convenient and enjoyable as possible. The attention to detail in every aspect of the hotel, from the design to the cleanliness, was evident and greatly appreciated. We were thoroughly impressed with the level of service we received during our stay at W Boston. The staff consistently exceeded our expectations with their professionalism, friendliness, and genuine care for our comfort. Their dedication to ensuring a memorable experience for their guests was truly commendable. We highly recommend W Boston to anyone looking for a memorable and enjoyable stay in the city. The combination of exceptional service, beautiful accommodations, and a welcoming atmosphere creates an experience that is second to none. Whether you're visiting Boston for business or pleasure, W Boston is the perfect choice for a luxurious and comfortable stay. In conclusion, our experience at W Boston was nothing short of exceptional. From the moment we arrived until the day we checked out, every aspect of our stay was perfect. The staff's attentiveness, the beautiful surroundings, and the overall ambiance of the hotel made it a truly memorable experience. We genuinely loved our time at W Boston and would not hesitate to stay there again in the future. If you're looking for a hotel that combines style, comfort, and outstanding service, W Boston is the...

We stayed at this hotel as a family for 6 nights as part of a Virgin package. Firstly, I would like to mention the noise issues which have appeared in most reviews. We heard no noise coming from within the hotel during our stay, definitely no nightclub noise, even though there were singers in the bar some nights. However, with any city centre hotel some traffic noise is to be expected and cannot be the responsibility of the hotel. As the hotel is situated at a major crossroads managed by traffic lights the noise was quite significant until the early hours but it is a busy city.|The welcome we received from Lloyd at reception was great and friendly which really put us at ease after a long flight from the U.K. He explained all the facilities and timings for our stay which included a drinking water fountain at reception called Bevi which gave a choice of four flavours (changing) and a choice of still or sparkling water. A really nice touch which we used throughout our stay. Our room on the 15th floor was very clean and well appointed with everything you would expect from a modern hotel with some amazing quirky artwork. Beds were comfortable and the room had a good level of storage. The minibar was well stocked both in the fridge and on the dresser but was high priced as would be expected so we didn’t indulge . However , this meant that we couldn’t use the fridge for our own drinks and water.|Food- we had breakfast each morning in the Gallery restaurant which was included in our package. The service was fantastic and a special thanks goes to Kate and Alex for looking after us at breakfast throughout our stay. The food was of excellent quality and beautifully presented . A good choice meant we could have something different each day. It was served on plates rather than a buffet which meant the food was always hot and fresh. Coffee and juice were plentiful and great tasting.|Bar- the bar area was welcoming and well laid out with comfortable seating where we could spend time watching the city vista but the prices were very high so we went elsewhere as we did for our evening meal each night. Toni at the bar was very friendly as was Alex the Concierge who helped us arrange our transport. We would also like to thank the elevator fairy who magically changed the floor mats three times a day to reflect the time of day - a nice touch. |The hotel was well situated for most of what we wanted, being only a short walk to the parks, the T, the city centre shopping including Quincy Market and the harbour area. We would like to thank everyone at the hotel for making this a great and...