Jimmy John's — Restaurant in Boston

Jimmy John's is a big deal. This direct competitor to Subway is expanding and this newly opened Southie location is the first of what could be multiple Massachusetts locations. They have a pretty big following, especially in the South and while Subway had more locations, JJs is giving them a pretty good run for their money.

This location on D Street is almost adjacent to the Boston Convention Center and is across from the 'Lawn on D' patch of grass. It's not very spacious but it works and service there is top notch. Despite it's very narrow, poorly designed layout, they are able to operate quickly and by quickly I mean that I probably didn't spend more than 90 seconds there on each of my two visits there which I think is rather impressive.

Their selection is pretty varied and highly customizable if you want it that way. You order, you pay and instants later, your sandwich has been made, wrapped and is handed over to you. The couple times that I've been the sandwiches have been very tasty and perfectly sized. The bread is terrific and holds up well to the condiments and provides a nice contrast to the ingredients as well. Slightly but not overly chewy.

They don't have much else besides sandwiches, chips, sodas and cookies, but it works. They have different categories of sandwiches as well. They have the 'thins' which are the basic ones, they have their popular 8" subs and also their giant club sandwiches. Oh and they also have a signature one called the 'J.J. Gargantuan' which features Genoa salami, smoked ham, capicola, roast beef turkey and provolone alongside various toppings. It's not for the faint of heart.

All in all this place is great and my only complaint is that the door is located a few feet, directly in front of the registers where people are ordering which isn't ideal for the flow inside, especially when it's busy. Oh and I also wish they cut the sandwiches in half, a sentiment that a co-worker of mine also shares. But that aside the place is great and I hope that more of them will flourish within Boston (or Waltham. Come to Waltham please!) as I find them to be much, much better than Subway, Quiznos and other chains...

I've been a regular customer at this Jimmy John's location for the past two years, but my visit Tuesday yesterday was by far the worst experience I've ever had at any sandwich shop.

To begin with, the mens working at the counter did not seem to know the menu well. They were unable to make suggestions, and there was a significant language barrier that made it very difficult to place a simple order. It was clear they didn’t fully understand what I was asking for, and communication was frustrating.

Let me be clear: I’m not against immigrants my own parents are Mexican, and though I never learned Spanish myself, I deeply value cultural diversity. That said, if you’re working in a customer facing role in an English speaking country, especially in food service, it’s essential to understand and communicate effectively with your customers. It's not just about language it's about service, clarity, and respect for the people who walk in and pay for a quality experience.

Unfortunately, this visit left me disappointed and reconsidering whether to return. I truly hope this location invests in better training and support for its staff both for their sake and for the customers who expect the standard of service Jimmy John's has...

Unfortunately I use Jimmy John's a lot since I travel extensively. While most JJ are awesome, the delivery for this JJ was pathetic. I was staying at the Westin hotel, just across the street from this JJ location, due to time crunch I was unable to walk over, so I ordered a delivery and added a tip and instructions to the order, please call from lobby, I will meet you. I did get a call from the delivery guy, but he did not speak any English other than, lobby. He kept saying lobby, I asked where are you, by the door, bar, check in? I just got "lobby"... I'm super excited you can speak Spanish, but since your in the customer service industry and you work in the USA, perhaps, just perhaps learn the language that your customers are...