Noon Mediterranean — Restaurant in Boston

I used to work here so I understand how mobile orders and wait times work, however this experience crossed the line. My order was never put out on the pick-up area/shelves. Waited about 20 min looking and waiting at the pickup area-- nothing. Had to go and ask for it, turns out they had it behind the register? With no notification that the order was ready (I ordered through the Ritual app), how was I supposed to know they finished it? The lady I spoke to said not one word to me, even when I explained the situation: she just stared at me, looked at the bags she had behind the register, then handed me the one that belonged to me.

Doesn't help that most of the employees (like 2 or 3 of them) were out at a table eating and talking with just one person in the back. Very unwelcoming and confusing, considering I only ordered a side of fries and a side pita bread (neither of which take 20 min to make).

The only times I get good service is when one specific employee recognizes me. However, I feel like I shouldn't have to be recognized to get good service- it should be given...

I recently had the pleasure of ordering catering for 18 people from Noon Mediterranean, and it was spectacular. Despite initially facing some communication challenges when placing my order a week in advance, I was met with unparalleled kindness and dedication from the staff when I returned to the store to inquire about my order.

The entire team, especially the manager, went above and beyond to ensure that my order was not only completed, but that it was executed with care and attention. The commitment of the team to customer satisfaction truly stood out to me.

As for the food itself, Noon serves some of the best Mediterranean cuisine in Boston. The flavors and quality of the dishes were a home run.

The level of customer service I experienced at Noon Mediterranean is something I haven't encountered in quite some time. If you need catering, get...

Formerly known as VERTS Mediterranean Grill. I visited VERTS many times before the change, and since that change, the food quality has plummeted.

Toppings are too simple, lackluster, and nothing seems to have much effort put into it. Sometimes they won't have ingredients available that are on the board (if you're out of something, at least put a note somewhere).

If you go later in the day, you can taste how all of the ingredients have just been sitting there since lunch. It tastes stale and old... I assume they don't bother making fresh toppings to save money. It shows in the flavor.

For the quality of food you get, this is way overpriced. The toppings are too generic, and the portions are too small, to warrant a $10+ meal.

With so many better options in the immediate area, I'll never have a reason to...