Pavement Coffeehouse - Brighton — Restaurant in Boston

I’ve ordered delivery a few times from Pavement Coffeehouse and the food has been pretty good. There are a lot of vegan options which I really appreciate. This morning I decided to go there and order breakfast to eat inside the place for the first time. I ordered a vegan breakfast sandwich and a bagel and vegan cream cheese. I was super clear about everything being made vegan (which is doable for a lot of their menu) and the cashier understood. The exchange with the cashier was pleasant and I tipped 18% ($3.60).

Sadly the breakfast sandwich contained several slices of bacon underneath the vegan cheese and vegan egg. Luckily I noticed the bacon right away, but it is still upsetting to be served a “vegan sandwich” full of bacon. Afterwards I checked the receipt stapled to my bag (see picture) and saw that the sandwich I explicitly ordered to be made fully vegan included all of the vegan substitutions PLUS bacon. I don’t think the expectation is that the customer has to order the vegan version of the sandwich (which is literally on the menu) and also specify no bacon to actually get the vegan version of the sandwich.

Now I love bagels with a thick smear of cream cheese. That’s what anyone should be served when they’re paying premium prices for a bagel with specialty cream cheese. The bagel with vegan cream cheese (diablo tofu) that I was served was practically barren (see pictures). I understand vegan cream cheese can melt a bit depending on the ingredients, but even that can’t explain what was going on here. I thought the bagel was totally empty and plain until I opened it up. It looked like someone just cleaned their knife off on my bagel. I took a bite and it was just all bread.

I asked the cashier for some extra vegan cream cheese and he was very understanding after seeing the bagel - he gave me a couple-ounce container full of the vegan cream cheese right away. I felt like a jerk and I probably wouldn’t have said anything if it wasn’t for the bacon situation adding to my frustration. Ultimately I did enjoy that bagel after I went back and spoke to someone, but overall that was a disappointing experience. It was very busy so I’m sure it was very chaotic in the moment on their end. However, orders with vegan/vegetarian/dietary specifications should be handled with care from start to finish - especially for an establishment with “vegan” and “vegan option” plastered all...

First time at Pavement coffeehouse. The ambiance is nice and cozy and it's in a quiet neighborhood. They also have customer parking at the side of the store. Otherwise, there's ample of street parking.

I generally look for specialty lattes. If a cafe makes a seasonal latte and they make it from scratch - mmm, there's nothing like it. Unfortunately, many cafes do make these flavored lattes but it's usually a squirt of some bottled artificial stuff. Sad.

But not this one, yay! I got the eggnog latte and they actually used eggnog. They also have a cinnamon fig latte and they make the syrup in-house with actual common and figs. Woah, gotta try it the next time.

Along with the latte, we got an almond croissant and a double chocolate chip cookie. The latte was hot and delicious. The cookie had a crunchy edge but a soft chocolatey middle topped with bits of coffee beans. Oh yum. The almond croissant was disappointing. It was made with almond essence and it was way too strong to the effect it had a chemical taste to it.

Other stuff: They have a reward system where you get a point per visit if you spend a minimum of $3. 10 points gets you $3 off. The tables to the side of the store are beautiful painted. Check 'em out. They also have a coffee roasting room but closed on...

Pavement coffeehouse i have given you so many chances. I wanted to love you, I really did. I have been to multiple locations over multiple years, I’ve given you so many chances to make things right. And yet every time I was betrayed. The past 5 times I’ve been here, even though I have pleaded and asked very politely to the staff and even gone so far as to write special instructions on mobile orders, not once, not a SINGLE time, has my bagel EVER been toasted. I moved to Boston from New York. To me, an untoasted bagel is akin to blasphemy. Who has EVER asked for an untoasted bagel? Moreover, what kind of establishment has the nerve to not even TOAST a bagel multiple times after the customer has politely asked? To those seeking a nice toasted bagel: DO NOT come here. You will be disappointed. You may want to give a local establishment the benefit of the doubt: trust, you WILL be betrayed. You’re better off buying a bulk pack from the grocery store. That way if you own a toaster, at least you’ll be able to enjoy your food hot. I couldn’t even finish my bagel I was so offended. I won’t be...