Zuma Boston — Restaurant in Boston

Trying Zuma for the very first time last night makes me wonder if Zuma located in Miami is way better than here in Four Seasons Boston. Overall experience was just okay. I’m giving 3 stars as the food was excellent there’s nothing to complain about it. If I can rate separately for food and service food will be 5 stars and service will be 2 stars. The service from the time we stepped in the restaurant until we left the restaurant was not great. Only the Food runners and assistant servers was doing a great job serving our food and explaining the dish to us with great smiles. Don’t get me wrong the server did checked our table WHEN HE FEELS LIKE OR IF HE HAS TIME TO DO SO (but there was no proper interaction at all for the entire meal period) and a lady checked our table too while she was folding a napkin that I purposely crumpled and moved aside as it was already very much used by my son. I wonder how she was able to fold it without knowing there was sticky rice on it. For a busy place like this what will we tell them when they check is everything doing in our table? of course you’ll say it’s great/good coz we were indeed enjoying our food. And my husband and son enjoyed their drinks. For a person working in hospitality for almost a decade in food and beverage namely in Four Seasons too I am pretty much aware how to make service memorable even in a very very fast paced environment. But here you won’t even dare to raise your concern from the start because you don’t want to feel treated differently from the other tables. And why make things complicated when all you want is to enjoy your Dinner with your family. We came down from our room 3 minutes before our reservation at 8pm but we still had to wait for 20 minutes or more (well everyone was waiting) but no one was controlling the the entrance so most of us was just standing in front of the hostess stand waiting for our tables to be ready. But there was a couple, wife was pregnant no one even offered her a seat even there was chairs that are not occupied on some tables that seats only for 2 people. Miso soup was served without spoon, it was busy so it’s really hard to get everyone’s attention. No condiments when the maki rolls was served by a male manager too (wearing glasses) he just left to another table to serve another plate so had to wait and see who will pay attention to our table AGAIN just to ask for the soya sauce.

And looks like the server was not aware that we were staying in-house so had to get his attention again so he can reprint the check and we can charge it in our room. Remember I made my reservation while I was staying in the hotel on a touch pad provided in each rooms so they have all our information from name to room number.

Food we order:

miso shiru Beef Skewer hamachi usuzukuri pirikara, ninniku gake ebi no sumibiyaki yuzu koshou fuumi us prime beef shiitake no ninniku fuumi zuma kappa Pecan Pie...

I made a prepaid dinner reservation for two on October 10 for my boyfriend and myself while visiting Boston. We were so excited to try Zuma Boston, especially after having truly wonderful experiences at Zuma New York. Unfortunately, what should have been a special evening turned into a disappointing one because of how we were treated upon arrival. When we entered, no one greeted us warmly. We stood at the hostess stand for about ten minutes while the hostess looked at the computer, offering no acknowledgment. Then, right in front of us, she started cleaning menus with a spray cleaner, something that felt careless, dismissive, and very unprofessional for a restaurant of Zuma’s caliber. When we were finally seated, it was at the chef’s table. I politely mentioned that we would prefer a regular dining table. Instead of responding with understanding or hospitality, she said no. I asked to call a manager, but she called a hostess manager, was who seemed indifferent and placed us at a high-top table near the exit door. The hostess also remarked that because we made our reservation the same day, we “could not be given a nice table.” That comment was shocking — not only unnecessary, but disrespectful. I’ve never heard of such a policy, and certainly not from a restaurant that represents international fine dining standards. We decided to stay because we had been looking forward to dining there. Thankfully, our server was outstanding — warm, attentive, and very professional — and the food was excellent, exactly what we expected from Zuma. My boyfriend spoke with the Assistant General Manager, Paige Strauch, who was kind, professional, and offered to reseat us. We truly appreciated her attitude, but by that time, we had already started eating. Overall, the food and service from our waiter were exceptional, but the experience with the hostess team was deeply disappointing. Their lack of courtesy, professionalism, and basic hospitality made us feel unwelcome from the moment we arrived. A first impression defines the entire experience, and this one was far from the level of elegance and respect that Zuma is known for. I sincerely hope the management addresses this issue and provides proper hospitality training, so that every guest feels valued and respected — as it should be at a restaurant of...

Zuma has been my favorite omakase in Boston for years, but having gone 3 times now my recent experience was disappointing. I would like to start by saying Zuma produces disgusting amounts of food waste; atrocious restaurant policy prevented me from taking my entree home from brunch (presumably because the appetizers were "all you can eat") My issue with this is that I made a 2:00 reservation, and within 30 minutes of sitting down we were told that it was last call for kitchen, and soon after, for sushi as well (so much for 2 hours of unlimited food!). The brunch price on the website is $86 but when you show up it will be $95. The amount of food we got was great, but given the advertisement of unlimited food that was incorrectly priced on the website, I felt let down here too. We never even ordered more from the unlimited section, so the fact that I had to wrap my included entree chicken sando in a NAPKIN because I was full but didn't want an ENTIRE plate of food to go to waste as I watched an orchestra of servers taking almost full plates from customers makes me unlikely to return. I would love to see any kind of real menu change/refresh, eating at Zuma feels the same each time, which is nice, but nothing more; I would love to feel the surprise and delight of my first meal with Zuma again, but the same menu each time makes this impossible. Many of the dishes felt overpowered by either truffle, or yuzu, which is my personal taste but was agreed upon by my group. I am grossed out by their lack of environmental concern about their undeniably unsustainable model given the prices that should be able to allow them to waste less food. When I eat at a restaurant I would like my future children to be able to enjoy the same food I did, but the dizzying lack of environmental concern makes me question whether I should be spending my money here if my goal is for these restaurants to still be around for future generations to enjoy. Overall I felt uncomfortable while dining, which was a horrible feeling at my previous...